Hola Community, I have prepared a set of videos to learn, understand and configure Agent Workspace. A workspace is a graphical user interface that puts multiple tools on one page. ServiceNow workspaces are designed for tier 1 agents who solve interna...
Use Case:When planning the ServiceNow program, whether it involves a greenfield or brownfield implementation, what key elements should be prioritized and prepared for in order to ensure readiness? Description:I have observed that many individuals p...
Use Case: Numerous developers possess their own unique coding styles to fulfill requirements. How can one ascertain that they are adhering to good coding standards and that their practices do not adversely affect the platform's score and overall heal...
Hi Community, Here is a new feature in ServiceNow Rome in Virtual Agent which will help agents to free up their time by initiating a Virtual Agent Topic to collect additional information from user.Check out the below video to see a demo. Please mark ...
Hi All, I had hard time recently to find a solution to redirect to URL when user clicks on a Server Side UI Action on Service Portal in scoped application. Basically what i was trying to achieve is to create a UI action which copies the existing rec...
Hey there! Ever encountered an issue or a requirement where you have to hide NEW button on the list view on the basis of view(s) from all the users for a specific table(s)!!! Here is a quick solution to this issue/requirement without any need to scri...
Introduction This article is for customers setting up data archiving for the first time. The goal is to provide administrators confidence in their data archival policy and strategy. As time goes by, data in your tables grows and begins to slow your q...
Brief Description In our regular development work we use to create/update different Groups and Its Roles/Members very frequently. Once we create/update, we either use "Create Application Files" to add it to your update set (This may not work always)...
Hey Everyone, I thought it might be handy to share my Flow Designer action to add business days to a time. We use this to calculate due dates in the future, or SLA due times. Here's the inputs I have: And the script Step: (Here's the script itself:...
What are we trying to accomplish? Have you even wanted to just view documents rather than downloading them from a Knowledge Base Article?Have you wanted to embed Videos in Knowledge Base Articles?Have you ever wanted to view an attachment on a form r...
Paris is the Capital of Fashion. Its style is simple, and nothing extravagant. In this A Day in Paris series, I take you to a UX improvement in Paris that offers consistent layout and flexible configuration options. This feature will make Service Por...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Upgrading & Patchin...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, While using the Clone Admin Console for the first time at one of my customers (version 1.0.14), a hugely important point popped up... or in my opinion: a ser...
Hi Folks, This article explains how to generate iCalendar attachments in Service Now and send it over as an attachment in email notifications. I came across this requirement and could find any solution over the internet, so I decided to build my own ...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What are Playbooks?Training...
Create a scripted REST API in ServiceNow with url parameter to hold operation and issue ID.https://dev63486.service-now.com/api/125590/jiraintegration/{operation}/{id}https://dev63486.service-now.com/api/125590/jiraintegration/JiraIssueCreation/${iss...
Many of us are aware of using the Before Query business rule to restrict access to records of any table. Also there are some OOB business rules which restrict access to system table records to non-admin users and one of them is the User [sys_user] ta...
ServiceNow provides a client-side API called GlideModal but the documentation is focused around displaying records or lists from ServiceNow. There are times where you'd like to use a custom form with just a few options. In this example, we're adding ...
Intro Encryption is the process of converting data (plaintext) into an undecipherable form (ciphertext) to prevent the disclosure of information. Use encryption to protect sensitive information. At its core, modern encryption algorithms use secret ke...
Hi everyone I am @Pranav Krishna Teja Devireddy.I am writing this article to help you copy attachments from SERVICENOW to JIRA using flow designer. It works for other tables also. After reading many articles I haven't found articles that helped me in...
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