Syntax Editor Macros... One of those things that you don't realize you miss until they're gone. And unfortunately in the Service Portal Widget Editor there is currently no support for them, so I created a small script to enable Syntax Editor Macros i...
Use Case: The asset management team would like a user friendly way to submit advance shipping notices from the vendor and be notified of the import results via email. This solution enables itil users to submit a record producer with an attached exc...
Attached is an export of 679 questions that helped me pass the CSA exam. The only time I found I had to rely on memory was roles & menu paths. There are 49 menu paths mentioned in the ServiceNow Foundations course. One of the questions on my exam was...
The official documentation describes the Import Set feature as Import sets allow administrators to import data from various data sources, and then map that data into ServiceNow tables. If money is king at banks, then data is king in the ServiceNow pl...
How to add user to group / Add & Remove Users from Groups ImageDescription>> All 01. Navigate to >> System Security > Users and Groups > Groups02.Search by and select your group03. Select "Group Member" TAB04. Click Edit 05. To add a member ...
Time flies quckly but if one utilizes is the best possible way, they will be surprised by what can be achieved in a relatively short period. In my case this is a bit more over 5 years since I had the chance to touch ServiceNow. For that time I wa...
Hi there! Intro I want to make a series of articles about making ServiceNow more beautiful! Working on a client, and I've noticed they didn't really change the default "notifications" send by ServiceNow. Being a designer at heart I couldn't really re...
Recently I was with one of the clients. I will not be disclosing her name but for the sake of convenience let us call her Ms. Annie. We were in a discussion of a story related to ITSM implementation. Therefore, for that story, I told her this would b...
We all know how to use GlideAggregate, right? Here's an example: var ga = new GlideAggregate('cmdb_sam_sw_install'); ga.addAggregate('COUNT'); ga.addQuery('discovery_source', 'ServiceNow'); ga.query(); if (ga.next()){ gs.print('Count: ' + ga.getA...
After Deutsche Bank has showcased their successful Drive to the Cloud on the Knowledge-19, the interest towards cloud movement has been increased. More and more ServiceNow customers hosting their instances locally are following this trend. That's fu...
Have you ever been frustrated by the two-step order process having a field called requested_for that you can't set from your catalog item? Sometimes you want the person an item is requested for on your form simply so you can set other options like th...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents IntroductionXML-based Data ...
Overview After our first post Troubleshooting and Debugging - User Access Application in this series, we would like to share with you a tool that helps in answering a very common set of questions on the Now Platform like 'Can I get the same access ...
Is your UI16 Application Navigator stuck on load? I recently experienced an issue with the UI16 Application Navigator not loading any applications, favorites or recently viewed items for several days.(Note: This non-prod instance is on the San Diego ...
The Washington DC release has a lot of new features. One of my favorites is 'Playbooks For Portals.' This feature enables the playbook experience on portals for end users. Imagine having a record producer for complex user cases, such as an app...
Unlock Powerful Metrics for Non-Task Tables with ServiceNow Introduction In the dynamic world of ServiceNow, metrics play a crucial role in monitoring and improving system performance, usage, and business processes. Traditionally, these metrics are l...
A question that popped up on the SNDevs Slack community was a method to have a select all ability for a list collector within a catalog item. This can be done via a simple script include and a catalog client script that performs a GlideAjax call. Scr...
In the world of ServiceNow scripting, mastering "GLIDE" scripting is key—it's essentially a subset of JavaScript. Even if you're not a JavaScript expert, understanding Glide puts you in control. So, let's dive in and get started! ...
I don't think it's necessary to write anything more about plugins or how to activate them, but in case you've never heard anything about it, here are a few references to read up on it: Official Documentation PageCommunity ArticleSupport Article T...
For Service Catalog Items with many fields, it could be helpful to re-order an existing Requested Item by prefilling the new request form with the same values of the RITM to be cloned. This is always useful, for example, if you do not want to enter...
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