Categories are not visible in the service catalog home page

[Samiksha2]

Hi All,

I am not finding the way to show the category in the Service Catalog home page.

Admins can see but other users are unable to see the categories.

Please help.

Thanks,

Sam

[Dr Atul G- LNG]

Hi @Samiksha2 

When you say other user, to whom and which role you are referring here? Is this issue for everyone or few?

[Samiksha2]

Hi @Dr Atul G- LNG ,

It is for everyone. I can see all the categories in the Service catalog(In the filter navigator- Service catalog). But when i am impersonating user with non-admin role, page is showing as blank only with title service catalog.

Thanks,

Sam

[Dr Atul G- LNG]

Hi @Samiksha2 

I tried at my end with ITIL user (impersonate)

Try clear the cache

Try in different browser.

Clear Instance cache as well and try. 

[Samiksha2]

Hi @Dr Atul G- LNG ,

In Dev it is working fine. But in Test and Prod Instances it is not showing. I tried to clear cache and checked roles also. User has same role as in dev instance.\

Thanks.

Sam