How to use uploaded image/icons for knowledge article's image

[Alexanderpy]

We are trying to use custom uploaded images for our knowledge articles, these are the image/icons at the beginning of the knowledge article record on the View page.

(see attached image)

You can select any of the images that SN provides you, but any of the custom images we have uploaded, never show up in this list.   We have tried all 3 options, /images/, icons and UPLOADS, none of them show our custom images, I have tried different sizes for the images, different types, nothing seems to work.

Has anybody gotten this to work?   If so, details please.

BTW, yes, I have tried various "Category" types for the images we uploaded, none of them seem to work.

Any help is greatly appreciated!!

Alex

[veena_kvkk88]

Hi!!

Did you figure out how to implement this? I'm trying to do the same.. add new customized icons to knowledge articles but they are not showing up when I look them up. I want different icons for different types of news, like birthdays, urgent, internal etc. So If I have the icon on the article, it shows up on the news gadget. Like Steve Bell said, is this not possible since FUJI? I'm on Geneva instance now. So we are restricted to using only the OOB icons?

Thanks!

[sabell2012]

Veena:

I wrote this article up to capture what I had found.   None of it has changed.

Community Code Snippets - Setting a Custom Image in Your KB Image Field

Hope that helps.

Steven.

[jarnalipa]

Hi Alexander,

We recently upgraded to Helsinki from Eureka. While we were able to upload images from the LIST   view but in Helsinki that is locked down. Were you able to find a way for attaching custom images for Knowledge Article.