Update Sets not working

[SC17]

Hi. We exported the sys_update_set and the sys_update_xml (from the list view), we uploaded both but the configurations are not there. Is there a way to fix this or did we just lose the configurations?

Thanks.

[Mark Roethof]

So what do you see when loading the XMLs? Do you for example see the Update Set itself, though empty? Can you find the customer updates, though no parent record? Or can't you find the customer updates at all?

What details can you share so we can help you.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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[Ankur Bawiskar]

Hi,

you just need to export the update set as XML i.e. sys_update_set

why is sys_update_xml export required?

If you have the update set XML and even if instance is gone you can load and preview that.

what is the challenge faced?

Regards
Ankur

[SC17]

Hi. Example, we have a flow, and we can see the flow in the update set, but when we go to the Flow Designer, we cannot find it.

[Ankur Bawiskar · Accepted solution]

so when you upload the update set XML and preview it what error you see?

[SC17]

Thanks. Update set was in Loaded state for some reason. It is fixed now.