Special Interest Groups

Featured Building a Mental Map of the Platform

One of the clearest patterns emerging from this week's conversation is how valuable it is to have a mental map of the platform. Community members like @fknell and @snscripts mentioned that capabilities maps helped them understand how different prod...

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Featured Understanding What Lives Where

As you spend more time in the ServiceNow ecosystem, one of the biggest shifts is learning to distinguish between products, capabilities, and the roles they serve. Early on, it's easy for everything to blur together. There are multiple products, ove...

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Featured Figma updates: Yokohama release

The Now Platform® Yokohama release introduces updates to the platform that help you put AI to work with new AI agents and more automated workflows. Explore the release notes to learn what's new. On the Figma community, the Yokohama release include...

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Featured Welcome to the ServiceNow.org for Nonprofits Community Page!

Hey! Thanks for joining our community for ServiceNow Nonprofit Customers. This is a space just for you to ask questions, share information, gain insight/learn and network with each other. The ServiceNow.org team will also be engaging on this platfo...

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Featured Your Intranet: Old, Crippled, Broke, and Alone

This epitaph was inspired by John Frazer of Golden, Colorado. Intranets, as the initial launch points of employees’ days, emerged in the 1990’s (Frazer died in 1894) and many offer the same experience they did back then - irrelevant and outdated cont...

Article

Incident Reassignment Count When Using Interactions

We use Interactions as the entry point on the insourced IT Service Desk for our health system. When the IT Service Desk agent recognizes that the interaction results in an incident, they open one. Question: in that flow interaction to incident, what ...

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Incident
Interactions
Reassignment Count

ServiceNow for Healthcare: Unifying Voice and Workflows for a Better Patient and Provider Experience

Voice and workflow should work together in healthcare.When they don’t, visibility drops, tasks fall through, and teams carry unnecessary strain.Join KeenStack and 3CLogic on February 26 for:ServiceNow for Healthcare: Unifying Voice and Workflows for ...

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Order-to-Cash Exception & Dispute Management Webinar | 03/03/26

Hi Manufacturing Community, Don’t miss our upcoming Order-to-Cash Exception & Dispute Management Webinar, hosted by ServiceNow and Infosys! Date: Tuesday, March 3rd Time: 9:00 AM PT / 12:00 PM ET Location: Zoom Webinar Many manufacturers struggle w...

Event

You Don’t Have to Do Everything

One of the most important shifts in navigating the ServiceNow ecosystem is realizing that no single person is meant to do everything. This week, we’re focusing on understanding how roles interact across the ecosystem to build clarity around collabora...

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From the Experts: Improve this form

The article is a companion to the Now Learning course From the Experts: User Experience (UX) Leading Practices If you want to learn the practices that help you deliver great self-service experiences to your end users, enroll in the course. Introd...

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forms
From the Experts
Service Catalog

Wellness In The Workplace: Navigating Burnout and Finding Stillness

Come reset with us on Tuesday, March 3rd at 1:00 PM ET during a 45-minute live wellness session led by Natalie Thomas, created to support your well-being and focus. Register Here! Burnout is a major stressor in our day-to-day lives, affecting how...

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Introducing Office Hours with Frances Frei

We're excited to share a new series of professional development office hours led by Professor Frances Frei, a Harvard Business School professor and leadership expert. These sessions focus on building the interpersonal and leadership skills that suppo...

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Epic EMR Help Button SSO Integration

My Organization is looking to set up a help button in EPIC EMR to launch into ServiceNow to Create Incidents using values from epic to autofill Incident variables and perform routing to the correct support groups based on their workstation duty and l...

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