Domain creation once account created - want to handle as part of customer order in telco OMT

Hello Team, I want to create domain as part of customer order whenever any new account is getting created.What is the best practice to create domain.what should we first create, is it domain or account?As per my understanding for creating customer or...

• Question

TNI CI Attributes Table - What is it and how is it used?

• blog

REVOLUTIONIZE TELCO SERVICE OPERATIONS USING SERVICENOW

OverviewThe telecommunications industry is experiencing exponential growth in data traffic, diversification of services, and increasing customer demands. These factors present significant operational challenges, from network management to customer se...

• blog

Network Sites and Locations in Telecommunications Network Inventory

Network Sites and Locations: How to Use Them in TNI   The Telecommunications Network Inventory application stores the physical network connections, the logical network connections, and the resources that contain the overall network and the services p...

• blog

What method should we use to track wall jacks?

Hey all!  I work for a mid-sized University. We have quite a few buildings around campus, each with their own floors, rooms, equipment, and so on. We also have a datacenter and quite a lot of networking closets.  My employer has recently migrated ove...

• Question

How to restrict creation of sold products for CFS & RFS in OMT.

How to restrict creation of sold products for CFS & RFS in OMT. and sold prod should only be created for products. Please suggest.

• Question

Opportunity to Participate in Research and Join the ServiceNow Telecom Feedback Panel!

We’re inviting professionals from Telecommunication to join our ServiceNow Telecom Feedback Panel - a community of telecom professionals whose insights help build smarter, more useful tools for the telecom industry. By signing up, you’ll Gain early a...

• Article

Telecom Products FAQs

Welcome to the Telecom Industry Products FAQ! This guide is designed to help Communication Service Providers (CSPs) understand the capabilities and value of ServiceNow’s telecom portfolio, including TSM, TSOM, TNI, SOMT, SPMT, and FSMT. Whether you'r...

• Article

ServiceNow Telecom Product Checklist

Bringing Telecom CRM and Network Operations Together: A Unified Platform for Service Excellence   In today’s fast-paced telecom landscape, Communication Service Providers (CSPs) face mounting pressure to deliver seamless customer experiences while ma...

• Article

Product Configuration with different configurations at Quote Level

Hi Team,We have below use case and would like to know if we support this as of now in product configurator at quote level or not? We have create Product A and it has Bundles relationship with Product B. So when we Order product A (on specific locatio...

• Question
• Tokyo

TMF 641 Service Order Outbound Fulfillment Request Configuration

As you might know ServiceNow Order Management for Telecom app can act as COM, SOM or both. In any of these case, there might be a requirement to send out Service Order from ServiceNow to another service order fulfillment system or publish events t...

• Article

AIOps in Telecoms ???

Hi All, For me one of the most obvious use cases for AIOps in telecoms is the analysis of the event log information being generated by some/all of the devices/systems on the network, to assist one in determining if the health of the network, and by i...

• Question

TMF 622 Product Order Patch API Validation

Use case:step 1: Create a product order using TMF622 product order API. Order created successfully with status in "New"step 2: Customer Order Approval validation failed due to specification miss match (product offering version and product specificati...

• Question

Domain Query - Customer order in telco

Hello Team, I want to create customer order in account specific domain via TMF641 API . I have observed that customer order is taking integration user domain , can anyone please let me know in which domain I should keep the integration user so that o...

• Question