Managing disputes integrated with Visa

To optimize the card dispute process, the playbook integrates with subflows that communicate with Visa, supporting an end-to-end dispute lifecycle from raising an initial dispute to final resolution. These subflows can help you meet Visa's chargeback deadlines and ensure successful dispute resolution.

This integration enables you to:

• Conduct cardholder purchase inquiries
• Search for specific transactions
• Link associated transactions
• Report fraudulent activity
• Create a Visa case
• Initiate chargebacks
• Submit dispute questionnaires

• About pre-arbitration and arbitration
  The Card dispute playbook integration with Visa supports pre-arbitration and arbitration workflows. Initiate pre-arbitration and arbitration workflows to resolve unresolved disputes between issuers and acquirers.
• Processing a dispute case with the Card Dispute Transaction playbook
  On the Processing tab of the card disputes playbook, all disputed transactions in a card dispute case are displayed on a dashboard. The tab also provides transaction information such as dispute amount, transaction date and time, merchant, transaction state, current activity, and activity SLA.