PPM Maturity Assessment

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 3 min. de leitura

    • The Project Portfolio Management (PPM) Maturity Assessment Accelerator provides guidance on maximizing the resources available with PPM.This accelerator assesses your current Project Portfolio Management (PPM) processes and functional maturity within ServiceNow, providing targeted recommendations on next steps to unlock additional value from the platform.

    Accelerator Overview

    Project Portfolio Management Maturity Assessment provides Impact Advanced and Total Customers with prescriptive guidance, leading practices content, and a maturity analysis of their ServiceNow instance PPM. The Assessment aims to help you streamline the undertaking of organizing the complex tasks of multiple programs, processes, operations, and projects and create a big-picture view of the projects as a single entity to help prioritize and sequence them for optimal business returns.

    See Project Portfolio Management for information on PPM.

    Project Portfolio Management (PPM) Maturity Assessment provides Impact customers with prescriptive recommendations based on a structured assessment conducted by key stakeholders within the customer’s business. By offering customers a snapshot of their current process maturity and targeted next-step recommendations, this accelerator helps maximize the value of their ServiceNow investment.

    Nota:
    This Accelerator is available for Impact Advanced and Total packages.
    Nota:
    This Accelerator is available for Impact Guided+ (Strategic Value add-on), Advanced and Total Packages.

    What You Get

    PPM Maturity Assessment Kickoff Session (up to 1.5 hours)
    • Set expectations on process and depth of deliverable
    • Communicate expectation for Customer participation
    • Request data and any other inputs
    Maturity Assessment Questionnaire
    Your assessment participants will each be asked to independently fill out a pre-built PPM Maturity Assessment Questionnaire that asks them to grade targeted statements to assess gaps and opportunities with your PPM product.
    Questionnaire Results Analysis (time determined by Impact Squad, as needed)
    Your Impact Squad will:
    • Review and analyze the questionnaire scores
    • Compile tailored recommendations and leading practices
    • Provide guidance that will help you understand how to best maximize your PPM product investment
    PPM Maturity Assessment report
    The assessment report is a result of the questionnaire and input from our PPM leaders and includes the following:
    • Maturity score
    • The top five recommendations of unadopted product features for PPM
    • Additional initiatives or Impact accelerators to conduct, or specific recommendations to achieve outcomes
    • A complete list of recommendations observed
    Customer Readout Session (up to 1.5 hours)
    • Deliver the PPM Maturity Assessment report
    • Review the PPM Maturity Assessment report:
      • Present the assessment results
      • Discuss targeted recommendations
      • Provide a suggested plan and resources to help you decide which recommendations to implement
    Follow-up (up to 1 hour)
    • Opportunity for Questions and Answers related to the PPM Maturity Assessment
    • Provide additional guidance on leading practices as needed

    Requested Customer Resources

    Tabela 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Platform Owner (Required) Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s) (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Tabela 2. Customer resource and responsibilities
    Customer Resource  Responsibilities  Required Recommended
    Assessment Participants These are the people within your organization that will be completing the assessment. Their responsibilities are:
    • Complete the assessment by the agreed deadline
    • Raise any questions or concerns as soon as possible
    		 ✓
    Main Customer Contact, PMO This individual is the primary contact for the duration of the engagement and carries out the following responsibilities:
    • Gathers and shares the list of Assessment Participants
    • Ensures completion of the assessment by the Assessment Participants
    • Provides sponsorship for outputs based on the recommendations
    		 ✓
    Process Owner Owns the process being assessed ✓

    Requested Information / Access

    We request that the PPM Maturity questionnaire is completed by the customer virtually a minimum of two weeks prior to the customer readout session.

    Exclusions

    • This Impact Accelerator does not include a technical review of PPM.

    • ServiceNow is not responsible for implementing the recommendations made based on the PPM Maturity Assessment.