User Experience

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 2 min. de leitura

    • Explore real-time user monitoring to analyze user experience and performance insights in Instance Observer​ telemetry into node, transaction type, URL, and user level breakdowns for Impact Total customers.

    • Access the User Experience to visualize quickly your user base issues based on transaction type and volume, outage or service degradations, and access the specific affected URL​ for Impact Total customers.
    • Search for a specific URL that is causing increases in transaction response time.​
    • Analyze node and transaction type level data for outliers and trending​ transactions.
    • Identify which users are impacted by an outage or service degradation.​
    • Quickly visualize your user base based on transaction volume.​
    • Monitor your applications for performance issues and track the cause of performance issues.

    The overview page breaks down user history and transaction count into various widgets and charts into a dashboard view.

    Overview page with populated chart data for the selected instance and timeframe.

    Tabela 1. User Experience overview
    Data type Description
    • Transaction count
    • Transaction response time
    • Unique user count
    • Max response time
    		 Displays the current value, a percentage of decrease or increase in historical trend, and a visual graph of the activity.
    Top 100 most active users
    • Hover on a user block to see an encrypted user ID and the number of transaction reports for that time period.
      • Green blocks represent users without a threshold warning
      • Red blocks indicate a transaction volume that surpasses the general threshold.
    • Select a user block to view the details of the entry.
    Nota:
    The user ID is anonymized. Administrators have the capability to opt-in to the collection of non-anonymized data.
    Node performance by response time
    • Hover on a tile to see the node name and the response time for that node.
      • Green blocks represent nodes with average response times.
      • Red blocks indicate increased response time outside of average parameters for the node.
    • Select a node block to view the details of the entry.
    Application performance by response time Track applications that have performance issues by using the average response time metric.
    The metrics are:
    • Total transaction processing time
    • Total semaphore wait time
    • Total UI time (Average response time)
    • Network latency
    • Content download time

    For more information, see Track the response time of applications to monitor their performance.
    Node transaction count Select a point on the graph to view additional actions and drill into the transaction details.
    Node response time Select a point on the graph to view additional actions and drill into the transaction details.
    Nota:
    User Experience in Instance Observer may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected datacenters, to self-hosted customers, or in other restricted environments, or to managed service providers.