Import product models with guided setup

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • A product is a type of good or service that your company sells and supports. Product models identify different types of products, such as service, hardware, software, or consumables.

    Before you begin

    Role required: admin

    About this task

    Information for each type of product model is stored in a different table. For example, service product models are stored in the Service Model [cmdb_service_product_model] table.
    Note:
    Product models require the Model Management plugin (com.snc.model).

    Procedure

    1. Navigate to All > Customer Service > Administration > Guided Setup and click Get Started.
    2. In the Foundation Data category, click Get Started and then click Import Product Models.
    3. Upload data from an external data source into an import set.
    4. Create a transform map.
    5. Execute the transform map to transfer the data.
    6. Verify that the data records are imported into the target table.