Add a related product to a knowledge base or knowledge article

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Add a product to a knowledge base or knowledge article using the Related Products field on the corresponding form.

    Before you begin

    Role required: admin

    About this task

    Note:
    To access knowledge bases and articles associated with a product, a user must have read or contribute access and have the product included in the user's account as an asset. For more information about assets, see Configure assets.

    Procedure

    1. Navigate to one of the following:
      • Knowledge > Administration > Knowledge Bases
      • Knowledge > Articles > All
    2. Select the desired knowledge base or knowledge article.
    3. Add one or more products in the Related Products field.
    4. Click Update.