Configure Conversational Appointment Booking

Install and set up the Conversational Appointment Booking application to enable customers to book, reschedule, or cancel an appointment with a Virtual Agent.

Before you begin

Role required: va_admin

About this task

This procedure provides general steps to set up the Conversational Appointment Booking application so that your customers can book appointments on your ServiceNow instance with a Virtual Agent.

Procedure

1. Install the Conversational Appointment Booking application.
   For more information, see Install Conversational Appointment Booking.
2. Navigate to Virtual Agent > Designer.
3. Publish the following topics:
   • Schedule a Walk-up Appointment
   • Reschedule a Walk-up Appointment
   • Cancel a Walk-up Appointment

   For more information, see Publish a Virtual Agent topic.

   These topics are read-only by default. To add custom controls.

   duplicate the topics.

   Note:

   Translation for custom controls is currently unavailable. You can manually add the translation in the ServiceNow® Walk-up Experience appointment booking application. See Walk-up Experience appointment booking configuration for more information.
4. Confirm that the Appointment Booking custom control is published.
5. Confirm that the Book or Update Appointment and Get Walk-up Location topic blocks are published.
6. Test the topics.
   See Test Virtual Agent topics for more information.