Exploring ServiceNow Otto for App Engine

  • Release version: Zurich
  • Updated July 31, 2025
  • 3 minutes to read
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    Summary of Exploring ServiceNow Otto for App Engine

    ServiceNow Otto for App Engine is designed to help developers enhance or create custom applications with advanced AI capabilities. It enables seamless integration of generative and agentic AI powered by the ServiceNow AI Platform, allowing users to embed AI-driven skills, agents, and workflows directly into their applications. Starting with version 28.2.4, it also includes a custom app record summarization skill to quickly summarize records within custom apps and tables.

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    Key Features

    • AI Capabilities: Includes AI skills, AI agents, agentic workflows, and a custom app record summarization skill to automate and enhance application functionality.
    • Developer Workflow: Developers identify tasks to automate, build AI skills using the AI Skill Kit, select large language models, define inputs and prompts, add tools for data and workflow automation, test with AI Data Kit, and embed the skills via AI agents, UI actions, or the Now Assist panel.
    • AI Agent Studio: Used to create and deploy AI agents and agentic workflows for runtime use within applications.
    • User Roles: Developers build and configure AI components; requesters and fulfillers use AI agents and skills within applications to complete tasks efficiently.

    Benefits

    • For Developers: Modernize custom applications with AI, create complex decision-making workflows, and improve productivity by automating tasks.
    • For Requesters and Fulfillers: Quickly understand record content with summarization skills and reduce manual repetitive work by offloading tasks to AI agents and workflows.

    Next Steps

    ServiceNow customers can further explore ServiceNow Otto for App Engine by reviewing installation guidance and detailed usage instructions to start integrating AI capabilities into their custom applications.

    Explore the AI capabilities, users, benefits, and workflow for using ServiceNow Otto for App Engine to enhance your custom applications with AI.

    ServiceNow Otto for App Engine overview

    ServiceNow Otto for App Engine is a powerful application designed to empower developers with the tools needed to supercharge custom applications with AI capabilities. Whether you're enhancing an existing custom application with AI capabilities, or creating a new application that features AI capabilities from the start, ServiceNow Otto for App Engine has everything that you need to make developing AI experiences seamless.

    With ServiceNow Otto for App Engine, you can leverage the generative and agentic AI capabilities of the ServiceNow AI Platform. For more information about the tools available with ServiceNow Otto for App Engine, see Tools included with ServiceNow Otto for App Engine.

    Using ServiceNow Otto for App Engine, you can enhance your custom applications with several AI capabilities: skills, AI agents, and agentic workflows. Starting with version 28.2.4 of ServiceNow Otto for App Engine, you can also use the custom app record summarization skill, which enables you to summarize records within custom apps and tables. Use the following resources to learn more about each of these capabilities and which one might be the best fit for your custom application.

    ServiceNow Otto for App Engine users

    Table 1. ServiceNow Otto for App Engine users
    Users Tasks
    Developers
    • Build custom AI agents, skills, and agentic workflows and embed them within existing custom applications.
    • Configure custom app record summarization to enable summary generation in-product and through conversation.
    • Automate tasks and work within custom app workflows through AI skills, agents, and agentic workflows.
    Requesters and fulfillers Leverage AI agents and skills within custom applications at runtime to complete tasks.

    ServiceNow Otto for App Engine workflow

    The following list outlines the developer workflow for creating and embedding a custom skill within an application with ServiceNow Otto for App Engine:

    1. Identify a task to automate as a skill within an existing or new custom application.
    2. Engineer a skill using AI Skill Kit.
    3. Choose a large language model (LLM), define inputs, and compose prompt text for the skill.
    4. Add tools to the skill, such as pulling in data or automating a task within a workflow or subflow.
    5. Test and validate the skill using AI Data Kit to optimize the correctness of the skill.
    6. Activate and embed the skill within a custom application using an AI agent, UI action, flow action, or the Now Assist panel.

    The process for building and embedding an AI agent or an agentic workflow within a custom application is similar. Developers use AI Agent Studio to create, define, and add tools to the AI agent. They can then deploy the AI agent for use in the Now Assist panel or within an agentic workflow.

    For more information about creating skills, AI agents, and agentic workflows with ServiceNow Otto for App Engine, see Using ServiceNow Otto for App Engine.

    ServiceNow Otto for App Engine benefits

    Table 2. ServiceNow Otto for App Engine benefits
    Benefit Users
    Modernize existing custom applications with generative AI agents and skills, including the custom app record summarization skill.. Developers
    Create skills, AI agents, and agentic workflows capable of handling complex, non-deterministic decision logic. Developers
    Improve productivity and efficiency by leveraging AI agents and skills to complete tasks. Requesters and fulfillers
    Understand the contents of a record quickly using the custom app record summarization skill. Requesters and fulfillers
    Offload manual, repetitive tasks to AI agents and agentic workflows. Fulfillers

    What to explore next

    To learn more about ServiceNow Otto for App Engine, see Installing ServiceNow Otto for App Engine and Use ServiceNow Otto for App Engine.