I've built my app in Creator Studio, now what?

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of I've built my app in Creator Studio, now what?

    After building your app in Creator Studio—adding forms, automation, and customizing workspace list configurations—you submit it for review to initiate deployment. This process involves your admin reviewing the deployment request and moving the app into production. Once deployed, your app’s forms become accessible on the ServiceNow AI Platform.

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    App Deployment and Access

    Your deployed app appears as forms within the Service Catalog and the categories you specified during form creation. Users can access these forms directly through the Service Catalog, Service Portal, or Employee Center. If you associate your app’s forms with taxonomy topics, they will also show up dynamically on relevant topic pages in Employee Center, helping organize content effectively.

    Fulfillment Process

    Fulfillers handle submitted forms via the Request App Workspace on the ServiceNow AI Platform by navigating to All > App Engine > Request App Workspace. This workspace categorizes requests by app and provides filtered lists of records. Fulfillers can select individual records to review and update request details. Note that app owners cannot access this workspace unless they also have admin or specific agent roles, which follow the naming convention <app scope>.agent (e.g., xsncappname.agent).

    Further Development Options

    You can extend and enhance your Creator Studio app by opening it in other ServiceNow AI Platform builders, such as ServiceNow Studio. An Open in ServiceNow Studio link is conveniently available on the app’s tile in Creator Studio, enabling you to add experiences or more complex automations beyond the initial build.

    Additional Information and Support

    • Creator Studio FAQs are available on the Community site for common questions.
    • Instructional videos guide you on contacting your admin and utilizing resources.
    • Keep in mind that request records generated by your app are not automatically closed, and some notifications require manual configuration within Creator Studio.

    You've added forms and automation to your app, and customized the workspace list configurations. Now what?

    What happens after I submit my app for review?

    When you finish creating your app and select to Submit for review, your admin gets a deployment request. They then review your app deployment request and move the app to production.

    After the app is deployed to production, the forms are available on the ServiceNow AI Platform.

    Where do I find my app after it's deployed?

    After deployment, your app lives as forms in the Service Catalog and categories you specified when creating the forms.

    Users can access those forms directly in a Service Catalog, as well as Service Portal and an Employee Center.

    If you associate the app's form with one or more topics, the form will appear in the relevant, dynamically created topic pages in Employee Center. Find out more about topics in Associate a catalog item with a taxonomy topic in Employee Center, and more about taxonomy, which is a categorization method, in Unified Taxonomy for Employee Center.

    Where do fulfillers work on submitted forms?

    Fulfillers access the default workspace on the ServiceNow AI Platform by going to All > App Engine > Request App Workspace. The Request App Workspace displays a category for each app with filtered lists of records, both default and any extra that you added. Fulfillers then select a record to view the details of the request and make updates as needed.
    Note:
    You can't access the Request App Workspace as the owner of an app, though you can access it if you also have an admin or the applicable agent role. The app's agent role is <app scope>.agent, for example, x_snc_app_name.agent.
    Figure 1. Request App Workspace
    All Requests list showing open requests with columns for number, priority, state, assigned to, short description, and task type.

    You can preview and interact with how records appear in the workspace category directly within Creator Studio by navigating to the List categories section of the navigation panel and selecting a record.

    Can I continue developing my app in other ServiceNow AI Platform builders?

    You can open Creator Studio apps in other builders. For example, open it in ServiceNow Studio to add more experiences or complex automations. An Open in ServiceNow Studio link, available from the app's tile on the Creator Studio home page, takes you directly to the app in ServiceNow Studio.

    Get help and check out the FAQs

    Got more questions? Take a look at the Creator Studio FAQs on the Community site!

    You can also watch a quick video on how to contact your admin and check out some helpful resources.