ServiceNow Studio tutorial part 2: Automate and improve

This section enhances the MVP with a playbook for step-by-step task guidance and improved user experience. A decision table will also be added to encapsulate business decisions and decouple the logic from the business process.

• Automate a manual task with Decision Builder
  Decouple business decisions from application logic by adding a decision table to your application in ServiceNow Studio.
• Add a playbook to your workflow
  Add visibility and consistency to your workflow by adding a playbook to your app in ServiceNow Studio. The goal of this section is that when new Marketing Design Requests are submitted, the playbook opens in a new tab, providing clear context for the marketing team and ensuring they understand the purpose and importance of each step in the workflow.