Resources for enhancing your app

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Resources for enhancing your app

    This guide provides ServiceNow customers with key resources and tools to enhance their applications within the ServiceNow AI Platform, specifically focusing on the Zurich release. It covers adding data, experiences, logic, automation, and security through various integrated tools like App Engine Studio, Table Builder, UI Builder, Decision Builder, and App Engine Management Center.

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    Adding Data

    Customers can efficiently build their app data models and populate tables using App Engine Studio. Options include creating blank tables, importing data from spreadsheets or PDFs, integrating external data sources, and modifying existing application tables. This foundation enables robust data handling tailored to your application’s needs.

    Adding Experiences

    App Engine Studio supports creating diverse user experiences such as application experiences, record producers, catalog items, workspaces, portals, and mobile experiences. Editing capabilities allow continuous refinement of these interfaces to meet user requirements.

    Adding Logic and Automation

    Enhance application functionality by embedding logic and automation using pre-built flows, custom flows, decision tables, email notifications, and process editing within App Engine Studio. This empowers streamlined workflows and business rule enforcement without extensive coding.

    Adding Security

    Manage application security effectively by configuring roles, adding new roles, assigning existing roles, collaborating with developers, and controlling access settings. These features ensure proper governance and secure access aligned with organizational policies.

    Using Table Builder

    Transition to Table Builder to further refine your application’s data structure. It offers tools to explore data, design forms, set policies and rules, and create flows, giving you granular control over your application’s data and behavior.

    Enhancing Experiences with UI and Workspace Builders

    Use Workspace Builder and UI Builder to customize and optimize user interactions. These tools allow adding and editing workspaces, configuring how users engage with applications, and personalizing UI components for improved usability.

    Managing Business Logic with Decision Builder

    Decision Builder enables easy creation and management of business logic through decision tables directly within Workflow Studio or via Excel management. This simplifies complex rule handling and dynamic decision-making processes.

    Managing Roles and Collaboration

    Through the ServiceNow AI Platform and App Engine Management Center, customers can configure personas, roles, users, and groups. You can delegate developer roles, manage developer collaboration requests, and maintain organizational role governance to support efficient application development and administration.

    As you add data, experience, logic and automation, and security to your application, you might interact with several different parts of the ServiceNow AI Platform. The links in the following table point you to resources for adding content in App Engine Studio and also Table Builder, UI Builder, Decision Builder, App Engine Management Center, and the ServiceNow AI Platform.

    Table 1. Resources for adding content to your application
    Add data Add an experience Add logic and automation Add security
    Add data to your application in App Engine Studio. Work in App Engine Studio to add experiences to your application. Build logic and automation into your application in App Engine Studio. Configure roles to manage your application's security in App Engine Studio.
    Seamlessly transition to using Table Builder to enhance your application's data. Use Workspace Builder and UI Builder to further enhance experiences in your application. Use Decision Builder to easily manage business logic for your application. Configure and manage roles for your organization and application using the ServiceNow AI Platform and App Engine Management Center.