Now Assist for app summary generation in ServiceNow Studio
Summarize
Summary of Now Assist for app summary generation in ServiceNow Studio
TheServiceNow Otto for Creatorapplication enables users to generate concise summaries of applications directly withinServiceNow Studiousing generative AI technology. With a single button, users can create an app summary that can be copied to the app description or used to identify duplicate applications efficiently.
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Key Features
- App Summary Generation: Quickly generate a comprehensive summary of your app to improve documentation and app management.
- Duplicate App Detection: Utilize the generated summaries to help identify duplicate or similar apps within your environment.
- Easy Integration: Summaries are generated within ServiceNow Studio, streamlining your app development workflow.
- Configurable Skill: Enable the app summary generation skill in the ServiceNow Otto for Creator application to start using this feature.
Important Considerations
- Availability of AI models and features varies by region and data center (e.g., some are unavailable in FedRAMP, NSC DOD IL5, Australia IRAP-Protected, and regulated markets).
- Not all model providers are available for customers with in-country SKUs; check knowledge base articles for updates on availability.
- AI-generated content may not always be accurate or complete; human oversight is necessary, especially in sensitive or consequential use cases.
- Data used by the application is transferred to centralized ServiceNow environments and may involve third-party cloud providers, governed by ServiceNow’s compliance policies.
- ServiceNow collects input and output data to improve AI capabilities, but customers can opt out of data collection as needed.
Getting Started
- Enable the app summary generation skill within the ServiceNow Otto for Creator application.
- Use the feature in ServiceNow Studio to generate and review app summaries.
- Copy summary text to your app description or use it to detect duplicate apps.
- Ensure you have the necessary roles assigned to access this feature.
Helpful Resources
- ServiceNow Community and Support for additional guidance.
- Knowledge Base articles for AI product availability and compliance information.
Use the ServiceNow® ServiceNow Otto for Creator application to use generative AI for summarizing an app. With a single button, ServiceNow Otto for Creator generates the app summary that you can then copy to the app description, or use to find duplicate apps.
Get started
- Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Helpful resources
ServiceNow Community
- ServiceNow Community
Support
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about applications (and associated application files) in which App generation was utilized. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.