Now Assist tools and AI files in ServiceNow Studio

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Now Assist tools and AI files in ServiceNow Studio

    ServiceNow Studio offers several Now Assist tools that leverage generative AI to enhance productivity and efficiency when creating and managing applications. These AI-powered tools provide conversational interfaces and automated capabilities to streamline app development and documentation within the ServiceNow platform.

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    Key Features

    • Now Assist for app generation: Enables rapid app creation using a conversational interface directly in ServiceNow Studio. Users can discuss their app requirements, and the AI generates a foundational app that can be further customized. This tool is accessible from the Studio home page near user preferences or on the new custom application creation page.
    • Now Assist for app summary generation: After app creation, this tool helps generate concise summary descriptions of the app’s content and purpose. The summaries can be rated, updated, and used as the official app description. This aids governance and helps identify potential duplicate apps within your ecosystem.
    • AI metadata file types: Users can add three AI-related file types to their applications—Agentic Workflows, AI Agents, and Skills. These files open in AI Agent Studio for editing. After modification, reloading the app details captures changes. AI files enhance app capabilities by embedding intelligent workflows and agent functions.
    • Prerequisites: AI components must be installed and configured in ServiceNow Studio to access AI file options and Now Assist tools.

    Practical Use and Benefits

    ServiceNow customers can use Now Assist to accelerate app development, reduce manual effort, and improve app documentation quality. The conversational app generation simplifies complex configurations, while automated summaries support app lifecycle governance. Adding AI files enables advanced intelligent capabilities, allowing customized agent-driven workflows and skills within applications.

    Next Steps

    • Access Now Assist tools from the Studio home page or app creation interface to try conversational app creation and summary generation.
    • Explore AI metadata file types to embed agentic workflows and skills in your apps using AI Agent Studio.
    • Ensure AI components are installed and configured to unlock all AI functionalities.
    • Refer to ServiceNow resources on AI capabilities, Now Assist admin, agentic workflows, AI agents, and skill kits for deeper understanding and advanced usage.

    Several Now Assist tools are available for you to use in ServiceNow Studio. AI files provide ways to use generative AI to enhance user productivity and efficiency through conversation and proactive experiences.

    The main AI tools you can use in ServiceNow Studio are Now Assist for Creator skills called Now Assist for app generation and Now Assist for app summary generation. Now Assist for app generation enables you to create apps using a conversational interface right in ServiceNow Studio. Now Assist for app summary generation enables you to create summary descriptions of your app that you can use as a short description for your app.

    Now Assist for app generation

    Get started creating an app quickly using Now Assist for app generation. From the main ServiceNow Studio home page, you can quickly use AI to create or update an app. After having a conversation about the app that you want to create, Now Assist for Creator generates the app that you can modify.

    Access Now Assist for app generation on the main home page next to your user preferences, or on the same page as creating a new custom application.

    Use Now Assist to help you create an app, accessible from the home page menu bar or the New Custom Application workflow.

    For more information, see Now Assist for app generation in ServiceNow Studio.

    Now Assist for app summary generation

    After you have created your app, you can use Now Assist for app summary generation to create a summary of the contents and purpose of your app. Rate or update the summary, and use it as the description for your app. Good app descriptions can enable you to govern your app ecosystem and help you see where you might have duplicate apps.

    Now Assist can help you create a summary of your app that you can use for the app description.

    For more information, see Now Assist for app summary generation in ServiceNow Studio.

    AI metadata types

    You can add three different types of AI files to your applications: Agentic Workflows, AI Agents, and Skills. These files open in a new tab so you can edit them in AI Agent Studio. After creating or editing a new AI file, go back to your App details page and select the reload app details icon () to capture your changes. For more information about AI file types, see ServiceNow Studio Navigator panel taxonomy.

    Important:
    AI options in the ServiceNow Studio file taxonomy are only available if the AI components have been installed and configured.

    Helpful resources

    Some ServiceNow resources that can provide you with helpful information are:

    AI capabilities
    Exploring Now Assist Admin
    Agentic development on the ServiceNow AI Platform
    Now Assist for App Engine
    Agentic workflows
    Create an agentic workflow
    Modify an agentic workflow
    AI Agents
    Explore Now Assist AI agents
    Create an AI agent
    Examples of using AI agents
    Now Assist Skill Kit
    Exploring Now Assist Skill Kit
    Create a skill