Exploring Now Assist for App Engine

  • Release version: Zurich
  • Updated July 31, 2025
  • 3 minutes to read
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    Summary of Exploring Now Assist for App Engine

    Now Assist for App Engine is a robust application designed to help ServiceNow developers enhance or build custom applications with AI capabilities seamlessly. It leverages the generative and agentic AI features of the ServiceNow AI Platform to enable embedding AI-driven skills, agents, and workflows into custom apps. Starting with version 28.2.4, it also supports a custom app record summarization skill that provides concise summaries of records within custom tables and applications.

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    Key Features

    • AI Skills: Automate specific tasks within custom applications by creating AI-driven skills using the Now Assist Skill Kit.
    • AI Agents and Agentic Workflows: Build AI agents capable of complex decision-making and integrate them into workflows to automate broader processes.
    • Custom App Record Summarization: Generate quick summaries of records in custom apps, improving information accessibility for users.
    • Developer Tools: Includes Skill Kit for skill creation, Data Kit for validation and optimization, and AI Agent Studio for building and deploying AI agents.

    Users and Their Roles

    • Developers: Build and embed AI skills, agents, and workflows; configure summarization skills; automate tasks within custom app workflows.
    • Requesters and Fulfillers: Utilize AI agents and skills during app runtime to expedite task completion and quickly understand record content.

    Developer Workflow

    • Identify tasks suitable for automation within a custom or new application.
    • Create AI skills using the Skill Kit by selecting large language models, defining inputs, and composing prompts.
    • Add necessary tools to connect data and automate workflows.
    • Test and optimize skills with the Data Kit to ensure accuracy.
    • Deploy and embed skills via AI agents, UI actions, flow actions, or the Now Assist panel.
    • Developers follow a similar process when creating AI agents and agentic workflows using AI Agent Studio.

    Benefits

    • Modernization: Update existing custom applications with advanced generative AI capabilities.
    • Complex Automation: Enable handling of complex, non-deterministic decision logic through AI agents and workflows.
    • Productivity Gains: Improve efficiency by automating repetitive tasks and accelerating task completion.
    • Enhanced User Experience: Quickly grasp record details via summarization, reducing manual review effort.

    Next Steps

    Customers interested in leveraging Now Assist for App Engine should explore installation procedures and detailed usage guides to implement AI enhancements effectively within their custom applications.

    Explore the AI capabilities, users, benefits, and workflow for using Now Assist for App Engine to enhance your custom applications with AI.

    Now Assist for App Engine overview

    Now Assist for App Engine is a powerful application designed to empower developers with the tools needed to supercharge custom applications with AI capabilities. Whether you're enhancing an existing custom application with AI capabilities, or creating a new application that features AI capabilities from the start, Now Assist for App Engine has everything that you need to make developing AI experiences seamless.

    With Now Assist for App Engine, you can leverage the generative and agentic AI capabilities of the ServiceNow AI Platform. For more information about the tools available with Now Assist for App Engine, see Tools included with Now Assist for App Engine.

    Using Now Assist for App Engine, you can enhance your custom applications with several AI capabilities: skills, AI agents, and agentic workflows. Starting with version 28.2.4 of Now Assist for App Engine, you can also use the custom app record summarization skill, which enables you to summarize records within custom apps and tables. Use the following resources to learn more about each of these capabilities and which one might be the best fit for your custom application.

    Now Assist for App Engine users

    Table 1. Now Assist for App Engine users
    Users Tasks
    Developers
    • Build custom AI agents, skills, and agentic workflows and embed them within existing custom applications.
    • Configure custom app record summarization to enable summary generation in-product and through conversation.
    • Automate tasks and work within custom app workflows through AI skills, agents, and agentic workflows.
    Requesters and fulfillers Leverage AI agents and skills within custom applications at runtime to complete tasks.

    Now Assist for App Engine workflow

    The following list outlines the developer workflow for creating and embedding a custom skill within an application with Now Assist for App Engine:

    1. Identify a task to automate as a skill within an existing or new custom application.
    2. Engineer a skill using Now Assist Skill Kit.
    3. Choose a large language model (LLM), define inputs, and compose prompt text for the skill.
    4. Add tools to the skill, such as pulling in data or automating a task within a workflow or subflow.
    5. Test and validate the skill using Now Assist Data Kit to optimize the correctness of the skill.
    6. Activate and embed the skill within a custom application using an AI agent, UI action, flow action, or the Now Assist panel.

    The process for building and embedding an AI agent or an agentic workflow within a custom application is similar. Developers use AI Agent Studio to create, define, and add tools to the AI agent. They can then deploy the AI agent for use in the Now Assist panel or within an agentic workflow.

    For more information about creating skills, AI agents, and agentic workflows with Now Assist for App Engine, see Using Now Assist for App Engine.

    Now Assist for App Engine benefits

    Table 2. Now Assist for App Engine benefits
    Benefit Users
    Modernize existing custom applications with generative AI agents and skills, including the custom app record summarization skill.. Developers
    Create skills, AI agents, and agentic workflows capable of handling complex, non-deterministic decision logic. Developers
    Improve productivity and efficiency by leveraging AI agents and skills to complete tasks. Requesters and fulfillers
    Understand the contents of a record quickly using the custom app record summarization skill. Requesters and fulfillers
    Offload manual, repetitive tasks to AI agents and agentic workflows. Fulfillers

    What to explore next

    To learn more about Now Assist for App Engine, see Installing Now Assist for App Engine and Use Now Assist for App Engine.