Define map events

  • Release version: Zurich
  • Updated July 31, 2025
  • 4 minutes to read
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    Summary of Define map events

    Event mapping in UI Builder lets ServiceNow customers connect an event’s payload or context to the appropriate object or handler that acts on it. This process enables components on pages to perform actions based on user interactions or data changes, such as clicking a button or loading a form.

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    There are four main event types available in UI Builder: component, page, data resource, and declarative action events. Selecting the right event type depends on the scope and function you want to implement on your page or application.

    Event Types and Practical Use

    • Component events: Trigger actions for individual components, such as a button click navigating to another web page. These events require event handlers configured on the component.
    • Page events: Execute actions affecting the entire page. They include:
      • Page event mappings: Saved on the page definition, triggered by events like Page ready or Page property changes. Handlers include user session events, page-level events, app shell events, and data source operations.
      • Variant event mappings: Act as relays for dispatched component events to user session handlers. These mappings are automatically created when a component event is linked to a user session handler.
      • Dispatched events: Defined in the sysuxevent table; serve as sources for variant event mappings and can be customized with payload fields.
      • Handled events: Also stored in sysuxevent; manually configured payload fields are used to create page event mappings.
    • Data resource events: Provide notifications related to data fetch processes, such as:
      • Data Fetch Initiated
      • Data Fetch Succeeded
      • Data Fetch Failed
      These events help trigger actions to notify users about the status of data loading.
    • Declarative action events: Allow you to bind UI Builder data elements to actions defined in the ServiceNow AI Platform® declarative action assignment table, enabling event-driven declarative behaviors.

    Why This Matters

    Mapping events correctly ensures that your UI components and pages respond dynamically and intuitively to user actions and data changes. This improves user experience by enabling interactive and responsive pages without complex scripting.

    What to Expect

    • The ability to map and bind events at various scopes—from individual components to entire pages and data resources.
    • Predefined event types and handlers that streamline building interactive UI experiences.
    • Automatic creation of relay event mappings to simplify event propagation across components and user sessions.
    • Support for declarative actions to enhance the power and flexibility of event-driven UI design.

    An event mapping in UI Builder is the process that enables you to map an event's payload or contextual values to the object or handler that acts on that event. The four event types are: component, page, data resource, and declarative action.

    Event mapping is an important process within UI Builder. When you build pages with components, you need those components to perform actions for users. For example, if you add a button component to the page, a button-clicked event must be mapped to an event handler. The event handler performs a button-clicked action when it is selected by a user. An example is when you add a data resource, such as a form, and have an event handler notify the user when the form successfully loads.

    Event types

    The event types that are available are based on the component. For example, declarative action events are available for specific components, such as the Action bar and List components.

    You choose a type of event based on what action you want to perform on your page. For example, if you want to bind an action to a component, such as a button loading a web page, you would use a component event. If you want an event to apply to your whole page, such as adding an alert notification to a page, you use a page event. The following table describes each event type that is available in UI Builder and provides some examples on how you can use the events.

    Table 1. Event types and descriptions
    Event type Description
    Component events Action that you set up for a component. You set up an event handler to configure that component action. For example, add an event handler to apply an action for a button, such as going to a web page. For more information on binding events to components, see Bind an event to a component.
    Page events Page event that performs an action for the entire page. You can configure the following page events:
    • Page event mappings.
      • These event mappings are saved on the page definition record, which can be found in the [sys_ux_macroponent] table.
      • The source events for these event mappings are Page ready and Page property. They are defined for your page.
      • The available handlers for these event mappings are:
        • User session events
        • Page-level events
        • UXR App Shell Data Source
        • Client scripts that are defined on the page
        • Operations from local and inherited data resources
    • Variant event mappings.
      • These event mappings are saved on the variant record, which you can find in the [sys_ux_screen] table.
      • The source events for these event mappings are any dispatched events that are defined for your page.
      • The available handlers for these event mappings are canvas-level events, the UXR App Shell Data Source, and operations from the inherited data resources.
      • Variant event mappings are used as relays so that the events that are dispatched from components on your page can be relayed up to user session event handlers.
      • Mappings are created automatically on a page save when you have mapped a component's dispatched event to a user session handler. For example, by mapping a Button clicked event to the canvas-level Link to destination event, the event creates a dispatched relay event and a variant event mapping when the page is saved.
    • Dispatched events.
      • These events are saved in the [sys_ux_event] table. The page definition record contains references to the [sys_ux_event] record.

      • These events serve as source events for variant event mappings.

      • You can select +Add to create new dispatched events for your page. Configure the event label to auto-populate the event name and payload fields for your new sys_ux_event.

      • These events are used to create relay event mappings. You can select a Target parent event handler to model the payload fields after the selected event. You can also manually create payload fields for your dispatched event.

    • Handled events.
      • These events are saved in the [sys_ux_event] table. The page definition record contains references to the [sys_ux_event] record.

      • These events serve as source events for page event mappings.

      • You can select +Add to create new dispatched events for your page. Handled events are not modeled after parent event handlers. Payload fields for handled events are created manually. To use an existing handler's payload fields as a template, select a template and edit the fields as necessary.

    Page-level events pane that shows the page, variant, dispatched, and handled events add options.

    For more information on binding an event to a page, see Bind an event to a page.
    Data resource events Events that are mapped to data resources to provide notifications about when data is fetched.
    • Data Fetch Initiated. When a data resource event is triggered, the event handler executes the data fetch process.
    • Data Fetch Succeeded. When a data resource event is triggered, the event handler executes the process to notify a user when the data fetch completed successfully.
    • Data Fetch Failed. When a data resource event is triggered, the event handler executes the process to notify a user if the data fetch was unsuccessful.

    Event options for a data resource.

    For more information on binding an event to a data resource, see Bind an event to a data resource.
    Declarative action events

    Bind data elements within UI Builder to add event actions to a declarative action.

    You configure a declarative action event mapping in the ServiceNow AI Platform® declarative action assignment table. For an example, navigate to Filter navigator > sys_declarative_action_assignment.list and then search for and open an existing declarative action.

    In UI Builder, you bind an event to the declarative action. For more information on how to use declarative action events, see Bind an event to a declarative action.