Test results record

  • Release version: Zurich
  • Updated July 31, 2025
  • 3 minutes to read
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    Summary of Test results record

    A Test Results record in ServiceNow captures detailed information about the execution of a single automated test. It provides insights into the test’s status, timing, errors, and outputs, helping you understand test outcomes and troubleshoot failures effectively.

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    Key Features

    • Status Tracking: Indicates the test execution result, such as Success, Failure, Success with warnings, Running, Skipped, Error, or Cancelled, allowing you to quickly assess test health.
    • Timing Details: Records the start time, end time, and duration of the test execution for performance monitoring.
    • Previous Test Result: Displays prior test execution results for re-runs, helping trace test history (visible to admin roles).
    • Error Sections:
      • Client Error Details: Shown when failures are due to client-side errors, providing references to failing steps, detailed error messages, and screenshots. Enables identification and resolution of UI or client-related issues.
      • Failure Details: Shown for non-client error failures, including failing steps, error summaries, and screenshots to aid diagnosis.
    • Additional Information: Includes output logs, browser user agent strings from the test, and detailed error messages for failed tests.
    • Retention Option: Allows you to retain test records indefinitely beyond standard data retention policies for compliance or audit purposes.
    • Attachments: Screenshots generated during test failures are attached for visual context.

    Related Data and Navigation

    • Step Results: Access detailed results for each test step and logs.
    • Test Logs: View logs related to the test for troubleshooting.
    • Test Transactions: Review system transaction logs linked to the test execution, helping correlate test steps with backend transactions.
    • Warnings: Lists client errors treated as warnings, aiding in recognizing non-critical issues.

    Practical Use for ServiceNow Customers

    This record empowers you to precisely analyze automated test executions, identify the root causes of failures—whether client-side or server-side—and monitor test performance over time. By leveraging detailed error messages, screenshots, and related logs, you can streamline troubleshooting and improve your automated testing reliability. Additionally, the ability to retain test results indefinitely supports compliance and auditing requirements.

    A Test Results record contains detailed results information about one test execution. Client Error Details and Failure Details sections appear when a test fails due to error conditions, and include detailed error information you can use for troubleshooting purposes.

    Field Description
    Test Name of the test.
    Status Result of the Test execution:
    Success
    Test passed.
    Failure
    Test failed.
    Success with warning(s)
    Test run passed but encountered client error(s) that were allowed as warnings in the Allowed Client Error table.
    Waiting
    Test waiting to start.
    Running
    Test is running.
    Skipped
    Occurs if an earlier test in the suite failed and Abort on failure is set to true.
    Error
    An error occurred in the test framework. For example, the test runner halted, or the server encountered an unintended scenario. The error message appears in the Summary field of the steps results record for the step that threw the error.
    Cancelled
    User canceled the Test.
    Retain indefinitely Check box to keep this record even after the specified data retention period has passed. For more information, see Table Cleanup.
    Start time Date and time of day at which this test started executing.
    End time Date and time of day at which this test finished executing.
    Duration Elapsed time it took to execute this test.
    Previous test result Results of the previous test execution, indicating if the test passed or failed. Only appears if this test result is for a re-run of a failed test and you are logged on with the admin, atf_test_admin, or atf_test_designer role. Click the information icon (Reference field icon) to navigate to the original test result.
    Previous test result
    Note:
    If this test created screenshots, they appear as attachments in Manage attachments.

    Client Error Details

    This section only displays when a test fails due to a client error.

    Field Description
    Failing step Reference to the first test step result that failed during this test. Click the information icon (Reference field icon) to view detailed step results and error information in the Step Results form.
    Summary The following text indicates that a client error occurred at this step, and includes the detailed error message:

    This step failed because the client error 'DETAILED ERROR MESSAGE' was detected on the page being tested. See failing Test Logs. To ignore these errors in the next test run, use ‘Add all client errors to warning/ignored list’ links.

    Test designers and developers should always investigate client errors to determine if there are issues with your business process. For more details, see Identify and resolve client errors.
    First failing client error Reference to the first client error that failed during the test. Click the information icon ( Reference field icon) to view detailed test results and error information in the Test Logs form.
    Note:
    For details on how to allow client errors as ignored or warning entries, refer to Allowed client errors
    Failing step screenshot Screenshot of the step that failed. Click Reference field icon to download the screenshot.

    Failure Details

    This section only displays when a test fails due to a cause other than a client error.

    Field Description
    Failing step Reference to the first step result that failed during this test. Click Reference field icon to download the screenshot.
    Summary Output of the step that failed.
    Failing screenshot Screenshot of the step that failed.

    Additional information

    This section is visible for all test results.

    Field Description
    Output Output generated for the test step.
    • Test result (often Passed or Failed).
    • For failed tests, includes the same error message detail displayed in the Summary field for the first test step that failed. See Client Error Details above.
    Browsers involved User agent strings returned by browsers that ran the test.
    Table 1. Related lists
    Related list Description
    Step Results Record for each step result and log entry for this test.
    Test Log Record for each test log related to this test results record.
    Test Transactions Record for each transaction (from the system transaction log [syslog_transaction] related to this record).

    To view the step results associated with a transaction, click the appropriate link in the Step Results column.

    To view the transaction logs associated with a transaction, click the appropriate link in the Transaction column.

    Note:
    The system may not be able to log some transactions with short durations.
    Warnings List of test logs containing client errors with a warning status. The Warnings related list only appears on test results with warnings.