Install Build Agent

For the Premium version of Build Agent, install the ServiceNow Otto for Creator application from the ServiceNow Store.

Before you begin

The Premium version of Build Agent is part of ServiceNow Otto for Creator, and is a ServiceNow AI Platform® feature that's activated by default when ServiceNow Otto for Creator is installed. You don't need an entitlement to start exploring Build Agent.

• Review the ServiceNow Otto for Creator application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.
• You can use Build Agent on a Personal Development Instance (PDI) or in Developer Sandboxes. For more information, see Accessing Build Agent in ServiceNow Studio and the ServiceNow IDE.
• Build Agent supports the following models:
  • Gemini 3.5 Pro (Zurich Patch 12 or later)
  • Gemini 2.5 Pro
  • Azure OpenAI 5.5 (Zurich Patch 12 or later)
  • Azure OpenAI 5.4
  • Opus 4.8 (Australia Patch 5 or later)
  • Opus 4.6

Role required: admin

About this task

Build Agent is enabled by default to create apps with AI, for example in ServiceNow Studio. To use other ServiceNow Otto products, such as the app generation skill, disable Build Agent. For example, using the setting in your ServiceNow Studio preferences.

Note:

The trial app was formerly called "Build Agent" and has been renamed to "Build Agent (Trial)."

Procedure

1. From the ServiceNow Otto for Creator application page on the ServiceNow Store, select Buy.
2. After approval has been granted, on your instance, navigate to All > System Applications > All Available Applications > All.
3. Using the search bar, search for the ServiceNow Otto for Creator application (sn_now_creator).
4. Select Install.
5. Enable the Build Agent skill:
   1. Navigate to All > AI Admin HubSkills.
   2. Select the Creator tab.
      
      
      
   3. Select Turn on to enable the skill.
   The skill is enabled for all users.