Exploring agentic development
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Summary of Exploring agentic development
Agentic development on the ServiceNow AI Platform enables customers to build applications using multi-turn conversational interfaces. By describing requirements in plain language, customers can generate complete, production-ready applications that include logic, UI, configuration, and tests. This approach automates complex development tasks and integrates AI-powered tools to streamline app creation while enforcing enterprise security and governance standards.
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Key Features
- Build Agent: Converts plain language prompts into fully functional apps, covering UI design, database schema, business logic, integrations, and testing. It supports creating custom AI agents, workflows, or AI skills and integrates with ServiceNow Otto for Creator and App Engine for enterprise workflows.
- ServiceNow Otto for Creator: Provides AI-powered development tools embedded within ServiceNow Studio and IDE. It enables text-to-code generation, code explanation, refactoring suggestions, form and scaffolding creation from natural language, and offers a conversational chat panel for app building and data queries.
- Security and Governance: Built-in compliance is enforced using tools like App Engine Management Center for lifecycle policy enforcement, AI Control Tower for AI activity governance, ServiceNow Vault Console for sensitive data protection, and Machine Identity Console for API connection governance and AI agent authentication.
- Enhanced Developer Experience: Supports agentic development across multiple environments including isolated Developer Sandboxes and Personal Development Instances (PDIs). ServiceNow Fluent, a TypeScript-based declarative language, facilitates effective AI communication with the platform. Tools like ServiceNow SDK and Claude Code assist in local development, and AI agents provide debugging and automated error fixing.
Intended Users
Administrators can leverage Build Agent and other agentic development tools to generate applications through conversational interfaces, simplifying app creation and management.
Practical Benefits for ServiceNow Customers
- Accelerate app development by using natural language prompts without deep coding expertise.
- Ensure enterprise-grade security and governance throughout the app lifecycle.
- Benefit from AI-assisted debugging and optimization to improve code quality.
- Maintain flexibility with choice of development environments and integration with existing ServiceNow tools.
To build apps agentically on the ServiceNow AI Platform, you interact with tools through a multi-turn conversation interface to build apps, write documentation, or brainstorm ideas. Describe what you want in plain language, and the ServiceNow AI Platform generates complete applications including logic, UI, configuration, and tests.
Agentic development overview
The ServiceNow core offerings for agentic development include several products, such as Build Agent, ServiceNow Otto for Creator, built-in security and governance, and an enhanced developer experience.
Build Agent and agentic development
Build Agent can do the following:
- Convert plain language prompts into production-ready apps.
- Handle UI design, database schema, business logic, integrations, and testing automatically.
- Include audit trails, security controls, and governance for enterprise compliance.
- Build a custom AI agent, agentic workflow, or AI skill for the ServiceNow AI Platform.
- Integrates with ServiceNow Otto for Creator and App Engine for enterprise-grade workflows.
ServiceNow Otto for Creator and using AI to build out apps
While not exclusively an agentic development tool, ServiceNow Otto for Creator can do the following for agentic development:
- Provide AI-powered developer tools embedded in ServiceNow Studio and ServiceNow IDE.
- Generate JavaScript for server-side and client-side logic to enable text-to-code.
- Convert complex scripts into human-readable explanations and documentation.
- Suggest secure and efficient alternatives for code refactoring and optimization.
- Create forms and app scaffolding from natural language prompts.
- Provide a chat panel that offers a multi-turn conversational interface for building apps and querying data.
Security and governance with agentic development
Security and governance enforces enterprise standards for every app with built-in compliance, and includes the following:
- App Engine Management Center enforces compliance with corporate policy through its lifecycle management tools.
- AI Control Tower serves as the central governance hub for all AI activities across the enterprise, including agentic development workflows.
- ServiceNow Vault Console enables you to discover and protect sensitive data across workflows.
- Machine Identity Console helps you govern API connections and authenticate AI agents.
Enhanced developer experience
An enhanced developer experience for agentic development is available in the following ways:
- Build Agent is available in several development products, including ServiceNow Studio and the ServiceNow IDE.
- ServiceNow Fluent is a declarative, TypeScript-based language designed specifically for ServiceNow metadata that enables AI to communicate effectively with the ServiceNow AI Platform.
- Build agentically in your choice of development environments, such as:
- An isolated sandbox using Developer Sandboxes, which enables safe spaces for testing and collaboration.
- A Personal Development Instance (PDI), which is a non-production instance.
- Tools like the ServiceNow SDK can work in conjunction with tools like Claude Code to interface with your ServiceNow instance when working locally.
- AI agents can analyze and repair code issues through debugging and automated error-fixing.
Agentic development users
| User | Description |
|---|---|
| Admin | Admins can use Build Agent and other agentic development tools to generate an app using the conversational interface. |
What to explore next
To learn more about agentic development on the ServiceNow AI Platform, see: