Service Reliability Management
Service Reliability Management (SRM) helps your organization respond, collaborate, track, and self-remediate when working on alerts and incidents. SRM is available when you have both ITSM Standard and ITOM Operator Professional subscriptions.
Overview of Service Reliability Management
Get started
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Install from the Store
Install SRM from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
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When installing from the store, first confirm that you have all the dependencies needed by selecting the Dependencies tab. For more information, see Install Service Reliability Management from Admin Center or ServiceNow Store.