Value Potential

The Value Potential Accelerator provides comprehensive guidance on identifying business value for further adoption of ServiceNow products.

Accelerator overview

Value Potential of undeployed Apps provides Impact customers with support on building a business case for further adoption of ServiceNow products. Through this Accelerator, you’ll work with your Customer Success Executive (CSE) and a Value Strategist to estimate the value potential of undeployed products. After completing this Accelerator, you can confidently estimate and articulate the expected business value from further ServiceNow product adoption.

Nota:

This Accelerator is available for Impact Advanced and Total packages.

In addition, this Accelerator is also available with the Strategic Value Add-on SKU. See Impact packages for additional information.

What you get

Introductory customer session (up to 60 minutes)

• Set expectations on process and depth of deliverable
• Explain the concept of value potential and its importance
• Clarification of the intent of the deliverable for the customer
• Communicate expectation for customer participation
• Request data and any other inputs
• Set up a plan for assessment

Customer discovery and working sessions (up to 4 hours)  

Topics may include:

• Discussion of:
  • Business challenges and target outcomes with key stakeholders
  • Standard outcomes expected with ServiceNow product adoption
• Review of:
  • Expected project deployment scope
  • Data request information provided and to determine any gaps or assumptions

Customer review session (up to 60 minutes)

Review and validate the draft Value Potential presentation and model, if applicable

Follow-up customer session (optional upon customer request, up to 60 minutes)

• Present or co-present the final presentation for Value Potential to additional customer stakeholders
• Provide key success metrics to measure progress and results
• Attend an adoption roadmap session to support with sequencing product adoption plan based on value potential, if relevant

Requested customer resources

One or more customer resources are requested. The specific number of resources provided is Accelerator and customer specific.

Tabela 1. Customer resource and responsibilities

Customer resource	Responsibilities	Required	Optional
Application champion or sponsors	Executive sponsor advocating for the application across the entire organization	✓
Platform owner	Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators Ensures team alignment to business strategy and the ServiceNow roadmap Actively involved in the overarching governance of the platform.	✓
Process leads	Subject matter expert responsible for managing the applicable process	✓
Reporting leads	Meets with the ServiceNow Impact Accelerator consultant Provides access to the required resources Drives the actions from the engagement		✓

Requested Information / Access 

The customer is responsible to provide the following:

• Data and validation of the assumptions to inform the analysis
• Cost information in order to be included in the analysis
• Sign off of the final Value Potential report

Exceptions

• This Accelerator only applies to products already under license.
• ServiceNow resources are not responsible for implementing or managing the applications under consideration.
• The scope of each Value Potential Accelerator will be limited to three products. Exceptions may be discussed with your Customer Success Executive (CSE) and Value Strategist.
• Due to the pace of innovation at ServiceNow, some products may not yet be eligible for this Accelerator. Check with your Customer Success Executive (CSE), who can confirm eligibility of target products.