Roles installed with Impact

Impact offers many roles to assign to fit your business needs. When you log in to Impact, you’ll see a personalized view of your objectives, metrics, and recommendations tied directly to your role.

There are different Impact roles for the Impact Delivery Instance and the Impact Store Application.

Tabela 1. Impact Store Application groups and roles

Group	Role	Display name	General	Platform Health
Impact App Admin	sn_impact_common.Impact App Admin	Impact App Admin, Impact Admin	Set up integration with the Impact Delivery Instance Assign roles to users and groups	Configure the Incident Impact application which includes Platform Health Impact configuration and execution: Managing scan settings Scheduling and initiating scans (including Initiate scan and Force full scan) Managing scan definitions Executing all scans Viewing scan results Create, read, update, and delete access to all tables within Incident Impact applications
Impact Platform Owner	sn_impact_common.Impact Platform Owner	Impact Platform Owner	Create, read, update, and delete access to all tables within Impact applications Cannot configure, setup integration, or assign roles to users or groups Request services such as Accelerators and advisory sessions	Access the Incident Impact Platform Owner dashboard for Scan Engine
Impact Portfolio Owner	sn_impact_common.Impact Platform Owner	Impact Portfolio Owner	Create, read, update, and delete access to all tables within Impact applications Cannot configure, setup integration, or assign roles to users or groups Request services such as Accelerators and advisory sessions	Access the Incident Impact Platform Owner dashboard Nota: This group is equivalent to the Incident Impact Platform Owner group and is available to provide equivalent functionality to users who are not platform owners but require the same level of access.
Impact Executive	sn_impact_common.Impact Executive	Impact Executive	Define the long-term technology strategies for their organization Read access to all Incident Impact features Write access to some features within Impact Read access to view Capabilities Maps, Product Adoption Roadmaps, Objectives and outcomes, Value Journey, Accelerators, and advisory sessions Create and update conversations	Access Incident Impact Executive Dashboard for Impact
Impact User	sn_impact_common.Impact User	Impact User	Create and update conversations Read access on all tables other than conversations	General access to Incident Impact
Partner	sn_impact_common.Impact Partner	Partner	Has general access to Impact Has read access to view Capabilities Maps, Product Adoption Roadmaps, Objectives and outcomes, Accelerators, and advisory sessions Cannot configure, setup integration, or assign roles to users or groups	N/A
Impact Developer	sn_impact_common.Impact Developer	Impact Developer, Scan User/Read User	N/A	Developer dashboard Perform on-demand scans (excluding the scheduled scan, which is designated to the Impact App Admin) Grants access to Scan Engine findings and developer workflows Views Impact results Views scan initiation buttons (no scan initiation functions available)
Scan Engine Admin	sn_se.scan_engine_admin	Scan Engine Admin	N/A	Enables access to AI-generated code fix capabilities Can initiate scans, (the Initiate scan function only)
Impact Development Team Lead	sn_impact_common.Impact Development Team Lead	Impact Development Team Lead	N/A	Access to the Incident Impact Development Team Lead dashboard

Tabela 2. Impact roles and descriptions for IDI

Role	Description
Impact User	Has general access to Impact. Impact users can create and update conversations.
Impact Permissions Authorizer	Allows users to grant permissions for Impact features that require consent.
Impact Executive	Has read access to view overall Impact status and value reporting. Responsible for defining the long-term technology strategies for their organization. Executive users can create and update conversations. Owns the overall ServiceNow roadmap.
Impact Platform Owner	Has full access to all Impact features. Can request services like Accelerators and advisory sessions Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators. Ensures team alignment to business strategy and the ServiceNow roadmap. Actively involved in the overarching governance of the ServiceNow platform.
Impact Admin	Provides user account management. (This is a key differentiator from the Impact Executive role.) Responsible for the day-to-day administration of the ServiceNow platform. Manages premium access, such as Instance Observer and Developer Support. Has full access to all Impact features.