Configure Service Graph Connector for SolarWinds using SGC Central

  • Release version: Australia
  • Updated March 12, 2026
  • 4 minutes to read

    • Use the playbook available with the SGC Central application to set up the Service Graph Connector for SolarWinds for pulling in SolarWinds data into the CMDB.

    Before you begin

    Install Service Graph Connector for SolarWinds version 2.6.0 or later from the ServiceNow Store. For ServiceNow Store installation steps, see Install a ServiceNow Store application.

    Air gap connections are available from version 2.5.0 of the Service Graph Connector for SolarWinds. You can set up either standard data sources or air gap data sources. Before you set up air gap data sources, you must configure the air gap solution for the Service Graph Connector for SolarWinds in your high-secure server and low-secure server. See Configuring air gap connections for Service Graph Connector for SolarWinds.

    Role required: admin

    About this task

    The playbook experience for onboarding connectors is activated with SGC Central in the Service Graph Workspace or CMDB Workspace. To configure the SGC Central application, see Configuring SGC Central and for more information on how to interact with a playbook, see Interact with Playbook.

    Procedure

    1. Use one of the following methods to open SGC Central:
      • Navigate to Workspaces > Service Graph Workspace, and from the left navigation panel, select the Ingestion icon to open the SGC Central view.
      • Navigate to Workspaces > CMDB Workspace > SGC Central.
    2. On the Dashboard page, select Create connection.
      Tip:
      Alternatively, you can select Create connection on the All connections page.
    3. On the Create connection window, select the SolarWinds connector type, and then select Create connection.
    4. Complete the initial prerequisites when setting up a connection for the first time using a connector.
      Note:
      This step is required only during the first-time setup. See Perform initial setup tasks when creating a connection in SGC Central.
    5. Complete the setup for configuring the connector for importing data.
      1. Select the data source type.
        1. In the Setup stage of the playbook, select the Select data source type activity.
          • Select Standard data sources if you're working with environments that have direct internet access.

            Proceed to step 5.c.

          • Select Air gap data sources if you're working with restricted environments that don't have direct internet access.
        2. Select Continue.
      2. Download and run the PowerShell scripts to set up an air gap connection.
        Note:
        Before you add an air gap connection, you must configure the air gap solution for the Service Graph Connector for SolarWinds in your high-secure and low-secure servers. See Configuring air gap connections for Service Graph Connector for SolarWinds.
        1. In the Setup stage of the playbook, select the Download PowerShell scripts activity.

          The Download PowerShell scripts activity appears only when you select Air gap data sources as the data source type in step 5.a.

        2. Select Download PowerShell scripts.
        3. Run the PowerShell scripts.

          For more information on configuring an air gap connection, see Configuring air gap connections for Service Graph Connector for SolarWinds.

        4. After configuring the air gap connection, select Continue.
      3. Create and test a connection.
        1. In the Setup stage of the playbook, select the Create and test connection activity.
        2. On the form, fill in the fields.
          • For standard data sources:
            Table 1. Create and test connection form
            Field Description
            Connection Name Display name for the connection.
            Connection URL Connection host name for SolarWinds.
            User name User name for SolarWinds authentication.
            Password Password for SolarWinds authentication.
            Use MID server Option to use a MID Server. Select this check box.
            MID selection Select a MID Server from the list.

            This field appears only when the Use MID Server check box is selected.
            MID application Select a MID Server application from the list.

            This field appears only when the Use MID Server check box is selected.
          • For air gap data sources:
            Table 2. Create and test connection form
            Field Description
            Connection name Display name for the connection.
            Parent directory Path of the SolarWinds directory where the data is stored in your low-secure server.
            Archive data after retrieval Option to archive data after retrieval.
            Archive path [Optional] Folder where the data is to be archived if the Archive data after retrieval check box is selected.
            MID server Name of the MID Server that you deployed in your low-secure server.

            See Configure air gap solution for Service Graph Connector for SolarWinds in a low-secure server.
        3. Select Create and test connection.
        4. Once the connection test is complete, select Continue.
      4. Configure the properties of the connector to access resources.
        1. In the Setup stage of the playbook, select the Set configuration properties activity.
          • Select SAM installed if a Service & Application Monitor (SAM) module is installed on the SolarWinds instance.
          • Select NPM installed if a Network Performance Monitor (NPM) module is installed on the SolarWinds instance.
        2. Select Continue.
      5. Configure the import schedule to import data at regular intervals.
        1. In the Setup stage of the playbook, select the Configure import schedule activity.
        2. Expand the Parent scheduled data import within the Import schedules list, and select the SG-Solarwinds Hardware import schedule.
        3. In the Configure import schedule dialog box, select the Active check box, and then fill in the run schedule and time details.

          For more information, see Schedule a data import.

        4. Select Save.

          Alternatively, select Execute Now to execute the import schedule immediately.

        5. Select Continue.
      6. In the Setup stage of the playbook, select the Confirm connection creation activity to verify whether the connection was created.

    What to do next

    Select View all connections to review the connection details. The configured connection appears in the Installed connections list.