Configure Service Graph Connector for Observability - New Relic using SGC Central

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read

    • Use the playbook available with the SGC Central application to set up the Service Graph Connector for Observability - New Relic for pulling in New Relic project data into the CMDB.

    Before you begin

    Dependencies and requirements:
    • Install Service Graph Connector for Observability - New Relic version 1.3.0 or later from the ServiceNow Store. For ServiceNow Store installation steps, see Install a ServiceNow Store application.
    • Install Observability Commons for CMDB (sn_observability), which is only required for event ingestion. This must be installed prior to installing the connector for Event Management to work. For more information, see Observability Commons for CMDB on the ServiceNow Store.
    Role required: The following table shows the roles required for each stage of the playbook.
    Table 1. Role required for each playbook stage
    Stage Role
    Prerequisites admin
    Setup SGC-Admin (sn_cmdb_int_util.sgc_admin) or admin
    Note:
    The admin user role is required to run background scripts and to provide access to global tables to the SGC-Admin user. For information about the user roles for Service Graph Connectors, see Service Graph Connector user roles.

    About this task

    The playbook experience for onboarding connectors is activated with SGC Central in the Service Graph Workspace or CMDB Workspace. To configure the SGC Central application, see Configuring SGC Central and for more information on how to interact with a playbook, see Interact with Playbook.

    Procedure

    1. Use one of the following methods to open SGC Central:
      • Navigate to Workspaces > Service Graph Workspace, and from the left navigation panel, select the Ingestion icon to open the SGC Central view.
      • Navigate to Workspaces > CMDB Workspace > SGC Central.
    2. On the Overview page, select Create connection.
      Tip:
      Alternatively, you can select Create connection on the All connections page.
    3. On the Create connection window, select the New Relic connector type, and then select Create connection.
    4. Complete the initial prerequisites when setting up a connection for the first time using a connector.
      Note:
      This step is required only during the first-time setup. See Perform initial setup tasks when creating a connection in SGC Central.
    5. Enter connection details and test the API connection for importing New Relic data.
      1. In the Setup stage of the playbook, select the Create and test connection activity.
      2. On the form, fill in the fields.
        Table 2. Configure and test connection form
        Field Description
        Connection Name Name to identify the New Relic connection record.
        Connection URL New Relic base URL in the following format: <base-URL>.
        API Key New Relic API key or tenant code.
        Account ID New Relic account ID.
      3. Select Update and test connection.
      4. After the connection test is complete, select Continue.
    6. For the Configure Observability activity, select Continue.
      New Relic creates the destination, channel, and workflow required to enable alerts for all configuration items (CIs).
    7. Configure the import schedule to import data at regular intervals.
      1. In the Setup stage of the playbook, select the Configure import schedule activity.
      2. Select Configure import schedule.
      3. Expand the Parent scheduled data import within the Import schedules list to select the SG-New Relic Hosts import schedule.
      4. In the Configure import schedule dialog box, select the Active check box, and then fill in the run schedule and time details.

        For more information, see Schedule a data import.

      5. Select Save.
        Alternatively, select Execute Now to execute the import schedule immediately.
      6. Select Continue.
    8. In the Setup stage of the playbook, select the Confirm connection creation activity to verify whether the connection was configured.
    9. Enable alerts for configuration items (CIs) that aren’t available in the CMDB.
      1. Navigate to Workspaces > CMDB Workspace > SGC Central.
      2. Select Settings.
      3. Select New Relic system properties.
      4. On the System Properties form, select the sn_newrelic_integ.alerts_for_unmatched_ci.enabled system property.
      5. Set the Value of the system property to true.
      6. Select Submit.

    What to do next

    Select View all connections to review the connection details. The configured connection appears in the Installed connections list.