Customize team approval settings in SRM

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：3分

    • Customize how team approvals work when non-admin users create or add a team in Service Reliability Management (SRM). This feature, also known as team governance, helps you control access and align with internal policies.

    始める前に

    Role required: srm_admin or admin

    このタスクについて

    By default, team governance is active in SRM. When non-admin users request a team, SRM creates two records: a parent request and a requested item. The approval team is notified, and any member can approve the request from My approvals. Once approved, the team is created or added, the parent request is set to Approved, and the requested item is set to Closed Complete.

    You can customize team governance by turning off approvals or changing the approval team.
    注:
    Non-admin users are SRM managers and SRM responders. When team governance is active, admins and SRM admins can still create and add teams without approval.

    手順

    1. Navigate to All > Service Operations Workspace Admin Center > Configurations.
    2. Under Service Reliability Management, select Governance and autonomy and then select Team governance.
    3. Review or update the approval options.
      OptionDescription
      Approval required when creating a new team Clear this option to let non-admin users create teams in SRM without approval.
      Approval required when associating an existing team Clear this option to let non-admin users add existing teams to SRM without approval.
    4. Review or update the approval team for one or both options.
      By default, the approval team is set to SRM Team approvers. You can view its members in sys_user_group.list.
      注:
      Any member of the approval team can approve requests, but they need the sn_request_read role to view request details. Without that role, they only see the approval task.
    5. Select Save to update your team governance settings.