SRM incident states

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：1分

    • Incidents can be in a few different states depending on how they are acted on.

    An incident is created in SRM when a third-party monitoring tool has an event. Incidents can be manually created or assigned. Edit actions from the incident form using the state button in the form. Use the Save button in the form to keep any changes you've made. Changes to incidents in the list view are automatically saved.

    表 : 1. Incident states
    State Description
    New State on incident creation. The incident is logged but not yet worked on.
    In Progress The incident is assigned being worked on.
    On Hold The responsibility for the incident shifts temporarily to another entity to provide further information, evidence, or a resolution.
    Resolved A satisfactory fix is provided for the incident to ensure that it does not occur again.
    Closed The incident is closed when it is confirmed that the incident is satisfactorily resolved.
    Canceled Incident was triaged but found to be a duplicate incident, an unnecessary incident, or not an incident at all.

    To reopen an incident. Select New.