Activate Major Issue Management

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Activate the Major Issue Management plugin to use the major issue management feature.

    Before you begin

    Role required: admin

    About this task

    This plugin requires:
    • Customer Service [com.sn_customerservice]
    • Targeted Communications [com.sn_publications]
    • Task Communications Management [com.snc.task_communication_management]
    Major issue management uses the Targeted Communications recipients lists feature to identify impacted customers.
    Note:
    If you have installed the Proactive Customer Service Operations plugin, the Major Issue Management plugin is activated by default.

    Procedure

    1. Navigate to All > System Definition > Plugins.
    2. Search for the plugin com.sn_majorissue_mgt.
    3. Click Activate.