Components installed with Customer Contracts and Entitlements

Several types of components are installed with the Customer Contracts and Entitlements application, including tables and roles.

The following roles are added with the activation of the Customer Contracts and Entitlements plugins.

Table 1. Roles installed

Role	Description	Contains role	Targeted persona
sn_pss_core.service_contract_viewer Service contract viewer	Performs read operation on: Service contracts Contract lines Entitlements Characteristics Entitlement usages	sn_prd_pm.characteristics_viewer Characteristic viewer sn_prd_pm.product_catalog_viewer Product catalog viewer	sn_customerservice.consumer_agent Consumer service agent sn_customerservice_agent Customer service agent sn_customerservice.customer_data_viewer Customer data viewer
sn_pss_core.service_contract_manager Service contract manager	Performs create/read/update operations on: Service contracts Contract lines Entitlements Characteristics Entitlement usages	sn_pss_core.service_contract_viewer Service contract viewer	sn_customerservice.manager CSM Manager
sn_pss_core.pss_integrator Integration user	Performs create/read operations by using rest endpoints on service contracts and entitlements.	sn_customerservice.manager CSM Manager	sn_pss_core.pss_integrator Integration User

The following tables are added with the activation of the Customer Contracts and Entitlements application.

Table 2. Tables installed

Table name	Description
Characteristics [sn_pss_core_entitlement_characteristic]	Stores the characteristic values for entitlements or service contract lines.
Entitlement Usage [sn_pss_core_contract_entitlement_usage]	Stores the values used by end customers for entitlement characteristics.
Service Contract [sn_pss_core_service_contract]	Stores runtime contracts.
Service Contract Line [sn_pss_core_service_contract_line]	Stores the runtime contract lines like a service plan.

You can assign roles to users and groups using the ServiceNow AI Platform user administration features. For more information, see:

• Assign a role to a user
• Assign a role to a group