Configure the Case list for B2B2C

Enable account consumers to view the Account, Contact, and Consumer fields for the Customer Self Service view.

Before you begin

Role required: admin

Procedure

1. Navigate to Customer Service > Cases > All.
2. Select View > Customer Self Service from the Additional Actions menu .
3. Click the gear icon ().
4. Select the Account, Contact, and Consumer fields in the Available column and move them to the Selected column.
5. Click OK.