Create a group

Create groups to assign work to team members based on specific requirements such as skills, location, and product models. This approach enables you to route cases to the appropriate team members.

Before you begin

Role required: admin

Procedure

1. Navigate to All > User Administration > Groups.
2. Select New.
3. On the Group form, fill in the fields.

   Table 1. Group form

   Field	Description
   Name	The name of the group.
   Group email	The group email address or the distribution list for the point of contact, such as the group manager. Note: By default, the group email address overrides the individual email addresses of the members.
   Manager	The group manager or lead associated with the group.
   Parent	The larger group to which this group belongs. If a group has a parent, the child group inherits the roles of the parent group. The members of the child group aren’t members of the parent group.
   Hourly rate	The amount charged per hour to calculate costs for the tasks assigned to the group.
   Description	The detailed information about the group.

4. Select Submit.

What to do next

Configure a group by adding members and assigning them appropriate roles. For more information, see Configuring a group.