Create work order

An OSP agent can create a work order so that it can be assigned to a Field Service agent.

Before you begin

Role required: sn_csm_ocs.ext_agent and you must have installed Customer Service Management with Field Service Management plugin.

Procedure

1. Go to My Cases and open a case.
2. Click Work Orders related list.
3. Click New.
4. Click Submit.
5. View work order status to update the customer of the status.
   Note:

   You cannot create a new work order until the previous one is closed or deleted.