Step results record

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Step results record

    The Step Results record in ServiceNow captures detailed information about individual steps within a test result. It provides granular insight into the execution status, outputs, timing, and related transactions for each step of automated or manual tests. Users can access specific step results via the Step Results related list found on the Test Results record.

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    Key Features

    • Status: Indicates the outcome of the step, such as Success, Failure, Success with warnings, Skipped, Error, or Cancelled. This helps users quickly assess test progress and issues.
    • Type: Distinguishes the kind of test result item, such as a step result or a summary.
    • Summary: Provides a condensed explanation of the test step's output, including detailed error messages when client errors occur. It also guides users on how to handle warnings and ignored client errors.
    • Output: Contains detailed output related to the step, including REST request and response details for inbound API calls, with sensitive headers filtered for security. Output truncation limits log size to 4096 characters.
    • Step Name and Description: Identifies the executed step and describes the specific actions performed, aiding test traceability and debugging.
    • Timing: Records the start and end times and calculates the duration of the step, enabling performance assessment.
    • Step Transactions: Links to system transaction log entries related to the step, providing a deeper audit trail.
    • Test Result Reference: Connects each step result to its parent test result for comprehensive test management.

    Practical Use for ServiceNow Customers

    This record enables customers to monitor and troubleshoot each test step effectively, ensuring business processes perform as expected. It is especially useful for analyzing client errors, managing warnings, and understanding REST API interactions during testing. By leveraging the detailed logs and summaries, users can identify failures quickly, decide whether to ignore certain warnings, and maintain test quality and reliability.

    The Step Results record contains information about one step in a test result. You access specific step results from the Step Results related list in the Test Results record.

    Field Description
    Status Result of the step:
    Success
    Test step passed.
    Failure
    Test step failed.
    Success with warning(s)
    Test step passed but encountered client error(s) that were allowed as warnings in the Allowed Client Error table.
    Skipped
    Occurs if an earlier test in the suite failed and Abort on failure is set to true.
    Error
    An error occurred in the test framework. For example, the test runner halted or the server encountered an unintended scenario.
    Cancelled
    User canceled the test or suite.
    Type Type of test result item: Step Result
    Summary Summarized version of the Output field.

    If an error occurred in the test step, the following text indicates that a client error occurred at this step, and includes a detailed exception/error message.

    This step failed because the client error 'DETAILED ERROR MESSAGE' was detected on the page being tested. See failing Test Logs. To ignore these errors in the next test run, use ‘Add all client errors to warning/ignored list’ links.

    Test designers and developers should always investigate client errors to determine if there are issues with your business process. For more details, see Identify and resolve client errors.

    For a Send REST Request - Inbound step, the URL for the request endpoint, and a response code. For example:

    The HTTP request has been sent to the endpoint 'https://demonightlyus.service-now.com/api/now/table/kb_knowledge'
    Output Generated output for the test step.
    • For a step result, the outputs from the step, including any explanation why a step failed or was skipped.
    • For a Send REST Request - Inbound step, the REST request and response including the response body. The output field is truncated at 4096 characters.
      • The REST request and response headers are filtered to prevent sensitive information from being added to the log. A filtered header text is replaced with the text "Header redacted for security."
      • See Filter REST request and response headers for information on how to add a list of REST request and response headers to be filtered.

    For additional console logging and test execution information for a test step, see the Test Logs record.
    Step Name of the step executed.
    Test Result Reference to the test result associated with this step result. Click the information icon ( Reference field icon) to view detailed test results information.
    Description Description of the specific actions performed (for example, Open Create Incident Report Producer, Validate that the form matches the following condition) for this test step. For a client log, blank.
    Start Time Date and time of day at which this step or log entry started.
    End Time Date and time of day at which this step or log entry ended.
    Duration Elapsed time it took to execute this test.
    Step Transactions (related list) Record for each transaction (from the system transaction log [syslog_transaction] related to this step result).