Create an experience for UI Builder

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read
  • Learn how to create a workspace or portal experience for UI Builder in the ServiceNow platform.

    Before you begin

    Role required: ui_builder_admin

    About this task

    This task shows you a basic example of how to create a workspace or portal experience for UI Builder. This example creates an experience called Demo Experience to demonstrate the process.

    Procedure

    1. Navigate to All > Now Experience Framework > UI Builder.
    2. Select Create from the UI Builder home page.
      UI Builder home page with the Create experience button.
    3. Select Experience.
    4. In the form, fill in the fields.
      Figure 1. Create an experience dialog box
      Create an experience form.
    Table 1. Create an experience form
    Field Description
    Name Add a name to track your experience internally. The experience name is visible to users from the browser tab. For this example, it is MyApp.
    App Shell UI You must choose an app shell for the experience to work. For example, you could choose a workspace or portal app shell. The app shell is the wrapper of the page contents, which is similar to the functionality of a web page. The app shell can show things like the logo of your company, user preferences, the search icon. For more information, see Define UI experiences using app shells.
    URL path Add a path for your experience. The path appends to the end of the URL parameter of your experience. For example, if you used MyApp as the title for your experience, you could type my/app for the path.
    Landing path The landing path is the prefix that people use to reach your experience homepage. To designate a page as the homepage, you must create a page that has a matching path.
    Roles Only users with these assigned roles can access the experience. If you leave this field empty, the experience is open to all logged-in users by default.
    1. Select Create to create your experience.
    2. Select Open experience to view the main page for your experience.
      Figure 2. Main page for your new experience
      Main page for your new experience
      Note:
      In addition to the name of your new experience, the screen includes the URL, application scope, admin panel, and the roles of users who can view the experience. Any pages or variants you create for the experience appear in the Pages section.

    What to do next

    Now that you have created an experience you can add and customize pages. For more information, see Manage UI Builder pages and page variants.