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Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...
Zero Copy Connectors Insight to action.Zero data copy. Zero Copy Connectors let your ServiceNow workflows, custom apps, and AI agents take action directly on enterprise data. From cloud data warehouses like Snowflake, Databricks, and BigQuery t...
Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" ▶ Jump to the Interactive Known Issues Companion This page gives Platform Analytics customers a transparent, current view of what to expect during adoption — ...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Hi, We just completed out ServiceNow Upgrade with Australia, Now facing some issue in Data visualization part please refer the screen shot i am able to see Name- "None" after the upgrade. What should i Do in this case suggest me solution on this part...
Hi all, I’m trying to update the Finnish translation for Application Services (csdm_app_services), but I’m unable to locate where this translation is actually defined. The label appears specifically in the list view (list header / navigation) when ac...
Hi I have done everything to create the audit, and certification and certification template except for not able to delete all other audits as delete is greyed out. any help and recommendation to complete this task.
I have a requirement where, whenever the Description field changes in a CMDB Health Result record (for example, when completeness attributes are added or removed and the job runs), the updated description should also be reflected in the associated Re...
Hey ServiceNow Community! I'm thrilled to share that I recently passed the ServiceNow CIS – Data Foundations (CIS-DF) certification on my first attempt, answering 71 out of 75 questions correctly. Having worked deeply on CMDB and CSDM projects, I kno...
I'm working on a process for handling unauthorized changes detected on Configuration Items (CIs) in ServiceNow and would appreciate feedback from those who have implemented something similar.The objective is to ensure every unauthorized change is eit...
For the Data Certification CMDB Tasks, we want to track items via Reports or Visualizations:1. Failed Tasks with Comment2. CI Attributes manually updated within the Certify Task and later overwritten by some Automation Which Tables should we use? ...
Together with Rob Koeten I am releasing the CSDM 5 Information Management Implementation Guide (v1.0)—a comprehensive guide for information governance, data lineage, and compliance automation across the enterprise using the ServiceNow AI Platfor...
Welcome to the blog post where we will collect (& maintain) all known issues & remaining gaps, as we are executing against them to support your move to the Platform Analytics experience. To start, we would like to link towards this great blog post...
Hi Community,I am looking for architectural clarity regarding the scope of the Identification and Reconciliation Engine (IRE).When attempting to create an Identification Rule for a table like cmdb_backup_storage_information, the table cannot be found...
I need to understand which is the best option to create a new Service offering record. is it from Configuration - -> Service Offering or Service Portfolio Management --> Service offering
Hi Team, I wanted to know how what is the best approach to store Enterprise level Platform Services in cmdbPower Platform ServiceCopilot ServicesGithub ServicesThese are enterprise platforms, not individual environments or repos.
New Zero Copy feature: ServiceNow Reverse Tunnel Configuration Walkthrough by Quietin In this walkthrough, we configure ServiceNow's new Reverse Tunnel application—available in the Australia patch 3 release. Learn how to securely connect Zero Co...
Hello AllI was wondering if there is a way to suppress the time display on the Planned Task on the Calendar Report Visualization in Platform Analytics. I only want it to show the planned Task Short Description. Please let me know if you have any luck...
When creating an extra approval for a RITM outside the flow execution, regardless of the stage or state the RITM is in, it gets stuck at the 'Not Yet Requested' state and is not sent to the approver. I checked the 'state' field in the Approval table ...
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