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Contextual search results(formatter) in workspace

Want to add the field "Contextual Search results(type-formatter)" to my CSM configurable workspace. Already added it in the default form view, but not visible in the workspace. Also tried using Form design but no use.

akashkekan by Tera Contributor
  • 222 Views
  • 2 replies
  • 1 helpfuls

Report to show the time spent in each case state.

Case Management - Report to show the time spent in each case state.Need to know on how to generate a report that shows the case and the different states it was in along with the time in each state.   the current state of the case can be any.  (active...

Looking for Best Approach to Enable Customer Portal in ServiceNow

Hi Community,I’ve been working on setting up an end-to-end customer flow in ServiceNow. So far, I have completed:Raise a Lead – Captured customer interest (via CRM integration).Generate a Quote – Integrated with external quoting tools.Complete an Ord...

RohitPapann by Tera Contributor
  • 234 Views
  • 2 replies
  • 0 helpfuls

Guidance on Exploring AI Features in Developer Instance

Hello ServiceNow Community,I am currently working on learning and exploring ServiceNow, and I’m very interested in trying out the AI features such as Now Assist, AI Search, and other AI capabilities that ServiceNow offers.Since I am using a ServiceNo...

RohitPapann by Tera Contributor
  • 570 Views
  • 2 replies
  • 0 helpfuls

Granular rules, and responsibility framework

hi! I’m trying to  set up granular roles in CSM. Creating a new responsibility definition is not a problem, but I can’t find a way to add access level, config on the related list to the responsibility definition. on day out of the box responsibility ...

Tanja Holm by Tera Expert
  • 617 Views
  • 4 replies
  • 0 helpfuls

CIS-CSM Exam

Hello and good morning. I will be taking the CIS-CSM exam in the near future. Could anyone please provide details on how the exam is graded. Meaning, if you are asked to select multiple answers, do you need to get all correct to get credit for that q...

Sal D by Giga Contributor
  • 850 Views
  • 7 replies
  • 1 helpfuls

CSM and Request Management assignments best practices

Hello folks, I need some good practices for setting up assignments in CSM with Request Management when 1 support team manages everything from Case to Request to Catalog Task. Customer have CSM, also they have a nice Service Catalog their clients use....

Resolved! Right Learning resources

Hi community, I am new to ServiceNow and want to start my career in ServiceNow can someone guide me in the right direction? Where do I start, and how do I make good projects for real hands-on practice if someone recently learned ServiceNow and has a ...