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Resolved! admin level permission for sn_customerservice_manager

I noticed some of users able to access ui action. I noticed this get added for users with sn_customerservice_manager > workspace_admin > ui_action_admin ?https://www.servicenow.com/docs/bundle/yokohama-customer-service-management/page/product/custome...

Additional Comments Validation when 'Post' Button is Clicked

Hi All,I needed help in one of the requirement.I want to create a validation on the additional comments fields i.e. it should be more than 3 characters, I have created an onSubmit client and it works when I update/save the form.However this does not ...

akshaysood by Tera Contributor
  • 540 Views
  • 6 replies
  • 0 helpfuls

Resolved! Hide the agent name from the activity stream on the portal

In the conversation widget I only want to hide the agent name. I am not sure how to do it because both agent and the user who created the ticket is coming from {{::e.name}} which is coming from data.mergedEntries Please help me how can I remove agent...

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Export PDF button Not working sometimes.

Hello Everyone, I have been facing an issue with a button "Export PDF".I have a ui action calling out the script include to perform this action.The same script include is being used by different ui actions as well.The buttons is working sometimes, so...

practicalin by Tera Contributor
  • 565 Views
  • 8 replies
  • 1 helpfuls

Resolved! how to add a link on portal header

Hello, I would like to add a link in employee center header menu next to (my requests, approval ) see attached photo.could you please help me do that ?  thank you 

Screenshot 2025-09-22 at 09.53.51.png
ammar_k by Tera Expert
  • 1005 Views
  • 14 replies
  • 0 helpfuls