Products

Featured Knowledge Management Academy: Past and Future Sessions

The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...

Article

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

Article
AI Search
Best Practices
KCS
Now Assist

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

blog
Australia
Dashboard
Migration
Performance Analytics
Platform Analytics
platform analytics migration
Upgrades

Featured Reduce Installation Friction: Streamline Your App Experience with the New Store Entitlement Flow

Major Updates to Application Manager & Store Introduction Imagine discovering every app your business needs—right in your instance, with zero friction. That’s now a reality. With the latest updates to Application Manager and the Store, those pain...

Article

Featured Join your EMEA Colleagues to learn about Risk, Security, and AI Governance at Scale at Nexus EMEA (Mar 11-12)

Image by Laura Montagnani from Pixabay Stay Ahead: Preparing for AI, Risk & Security in the Next Regulatory Wave If you are a ServiceNow Risk and Security customer interested in practical insights and best practices to help you improve risk an...

Article
Integrated Risk Management (IRM)

Deployment and Collaboration for Agentic Workflows in ServiceNow

Hi Community, I’m currently working with an agentic workflow in my PDI and would like to better understand how deployment and collaboration are typically handled for AI agents in ServiceNow. Specifically, I have the following questions: Deployment a...

Question

ServiceNow Service Bridge Integration. Assignment Group mapping issue

I Have integrated two servicenow instance using service bridge. created groups with same name in two instances as Demo Group, as i created so the sys id's will be different in two instance but the name will be same, So I'm writing a advanced transfor...

Question

ServiceNow Incident Workflow: How Incident Management Really Runs (Lifecycle, Roles, and Demo)

Why the ServiceNow Incident Workflow matters (and what you’ll understand by the end) If your incident process looks clean on paper but feels messy in production, you’re not alone. In real ServiceNow implementations, incident records often move fast, ...

Article

Interaction is not getting re-queued after it is timeout from all agents in AWA

Hello Experts, I am facing an issue with Interaction routing in AWA, below is the configuration: I have a custom queue and I have created an assignment group with 2 agents with timeout of 1 minute..Steps:When the interaction lands in the CSM Workspac...

Question

Report in workspace

Hi,I have created two reports in Risk workspace.One it is showing column visualization and second report showing total line visualization. Is it possible in Risk workspace to create only one report which will show column and total visualization in si...

Question

Workspace App Shell UX Page Properties

Center of Excellence / Workspace / Workspace App Shell UX Page Properties FYI: This article has not been updated or reviewed since the Tokyo release. Use at your discretion, but be advised that these methods may or may not work on later releases...

Article

CAB Workbench Integration with Service Operations Workspace (SOW) – Zurich Release

CAB Workbench Integration with Service Operations Workspace (SOW) – Zurich Release OverviewWith the Zurich release, ServiceNow enhanced the integration between Change Management and Service Operations Workspace (SOW). After the upgrade, users may not...

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Agile Development 2.0 using Servicnow

Introduction to Agile and ScrumAgile is a set of guiding values and principles that promote an iterative and incremental approach to software development.Scrum is a specific framework with defined roles, events, and artifacts used to implement Agile ...

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Agile Development

How to install SOM module in PDI

Can someone please share the steps to install and enable the Sales and Order Management (SOM) module in a Personal Developer Instance (PDI)? Thanks,Raviraj

Question

HRSD-Verify Hr admin can create Hr case

Hi Im practicing CSA lab and in the lab i am stuck at a section Verify Hr admin can create Hr case.Im impersonating Bob_hr but after that im unable to locate HR Case management in ALL . What would be the reason there is no HR case management .Thanks,...

Question

Can we aply One Relationship on multiple Tables

for an example , if we want to see related records for particular incident , we can do it.in sameway can we apply one relationships on multiple tablesqueries from 1 table applies to multiple tablesplease clarify Thank You

Question
Incident
related list
Relationships

How to write the script for attached the file in workspace in popup window in sow workspace

I want to write the workspace client script ( pop up window ) for upload new version behavior it is just like the attachment functionalities as shown in screen shot in sow workspace . Could you please help me on this.

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Need to enable the native ServiceNow “Document Designer” plugin

Hi Team, I installed service now document generator.Need to activate that document generator plugs in.

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Licensing clarification – CSM Case extension

Hello,I hope you are doing well.We are currently reviewing a design decision in our Customer Service Management (CSM) implementation and would like to confirm the licensing implications to ensure compliance and proper documentation.Licensing contextO...

Question

Discovery Pattern – JSON Parsing with “Create Table Variable” creates multiple records from array.

Hi, In a ServiceNow Discovery Pattern, I’m using Run Operation to retrieve a JSON response and then Parse JSON to create a Table Variable, where table columns are populated by selecting values from the JSON response.When I create the table variable,...

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