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Featured Important Update on Legacy Reporting and Analytics with Australia Release

Important Update on Legacy Reporting and Analytics with Australia Release - Update October 2026   Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Featured Ask Me Anything with the Flow by ServiceNow Team

Hi everyone, I'm Eric, a Product Manager at ServiceNow. I'm joined by a group of Flow by ServiceNow experts to answer your top questions.  What we do We're part of the team shaping Flow and where it's headed next. Our favorite thing to do? Listen to ...

  • Question

Featured What's new in AI Control Tower for August & September 2026

What's New in AI Control Tower August & September 2026 What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk...

  • Article

Not able to use App engine studio in PDI

I was not able to use app engine studio in PDI , then I released previous instance and got new one but same problem i am facing again, any solutions for it.

  • Question

Open a New Form Step Not working in ATF

Hi Team, While running ATF, we are receiving below error. I have added them in the ignored/warning list. till error receiving.   Error Message: This step failed because the client error '/glide/nodes/abfbtsdev003_16005/webapps/glide/itil/WEB-INF/ui.j...

  • Question

Calling sub-flow (flow designer) from legacy Workflow

Hello Friends, I have already created a Flow designer to add details in a table. I am currently modifying a Workflow. I need to call a Sub-flow (flow designer) from my workflow ?1. I tried using core activity Run sub-flow from Workflow. 2. I have add...

  • Question

Did not get the latest version yet

I’m new to ServiceNow and have been on the waitlist for the latest release for almost 5 days. Is this normal, or is there anything I can do to get access sooner?Thanks in advance!

  • Question

Platform Analytics Dashboard Sharing vs Visualization Sharing

 Hi All,I have a question regarding sharing behavior in ServiceNow Platform Analytics.If a dashboard is shared with a specific role, and a user has that role assigned to their profile, will the user automatically be able to view all the visualization...

  • Question

#Blog CIS-Discovery Certification Exam Guide

CIS-Discovery Certification: My Preparation Journey and Complete Exam Guide  I took my Certified Implementation Specialist – Discovery (CIS-Discovery) exam on 28th June 2026, and now that I've officially earned the certification, I wanted to share my...

  • Question
  • Discovery

Flow designer

I have a requirement,,whenever user type 3 types or url ..they will redirect to only one common url

  • Question

MIgration guide for team level agile from Agile Development 2.0 to CWM

    Migration Guide Agile Development 2.0 → CWM Team-Level Agile Execution · A step-by-step guide for transitioning to Collaborative Work Management (CWM)   Contents OverviewPhase 1: Before You BeginPhase 2: Set Up Your CWM SpacePhase 3: Create ...

  • Article

Change Management Metrics

Hi Team,Note :- Change Management Metricscan you please advise if we are tracking Change State Duration in the change_metrics and by extension the Metric_instance tables? I would like to be able to access this data I see other change specific definit...

  • Question

Is it feasible to map HTML with to the String field -??

I would like to confirm whether it is possible to copy the complete body of an inbound email to the Incident Description (OOB String field type) field when creating an Incident through Flow Designer.The inbound email body contains both plain text and...

  • Question

Resolved! Employee Center My Favorites - Alphabetical sort order?

Good Afternoon, We're currently on Employee Center Pro (Washington DC) as our associate portal.  We received a request to sort My Favorites in alphabetical order if possible.  Today, My Favorites only allows you to sort by Recently Accessed, Date Add...

  • Question

Start Here: Agile 2.0 Deprecation and Collaborative Work Management

  Everything you need to understand what's changing, discover what Collaborative Work Management offers, and decide when and how to make the move — all in one place. Rest Assured: Your access is not going away, and there is no forced cutover date....

  • Article
  • Collaborative Work Management

Resolved! Is there a quick way to check the version of an instance as a non-admin?

It used to be that you could hover over the logo at the top left corner of the interface and see which major release an instance was running. That has gone away with recent versions. Is there a simple way for a non-admin user to see what major versio...

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