Products

Featured ServiceNow EmployeeWorks: Introducing EmployeeWorks Web App

Employees don't need more answers. They need things to get done. Most employee experiences still get in the way: siloed tools that don't talk to each other, disjointed integrations that break workflows, and portals built for browsing instead of act...

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Featured Third-party model providers are becoming the default for Now Assist skills and agents

What's changing? Beginning July 9, 2026, ServiceNow will begin rolling out third-party model providers as the default for out-of-the-box (OOTB) Now Assist skills and AI agents. The rollout is tied to individual store app release schedules, differe...

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Release Updates

Featured Platform Analytics: Adoption Guidance & Known Issues Reference (Updated August 2026)

Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" Updated August 18, 2026 ▶ Jump to the Interactive Known Issues Companion | ▶ Jump to the Companion by Release & Version This page gives Platform Analytics c...

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Australia
Dashboard
Migration
PAe
Performance Analytics
Platform Analytics
Platform Analytics Experience
platform analytics migration
Platform Analytics Migration tool

Featured Hardware Asset Management: On Demand

Hardware Asset Management (HAM) lets you take control of your hardware assets, which creates visibility across your hardware estate and optimizes your hardware inventory lifecycle processes. This blog covers your full HAM journey, which includes fou...

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Featured Introducing The Developer Passport: Brazil Release Preview

Introducing The Developer Passport: Brazil Release Brazil release season is officially here, and Developer Passport is back for round two. If you caught the Australia release preview, you already know the drill. However, if this is your first ...

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ServiceNow Mobile Overview

ServiceNow Mobile Apps The productivity challenge Your employees rely on consumer apps that enable them to use a few taps and swipes to connect with friends, hail a ride, and deliver groceries to their doorstep, but getting actual work done from a ...

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Understanding Platform Analytics: A Recipe for Better Dashboards

When people first learn Platform Analytics, they often encounter a long list of new terms: IndicatorsIndicator SourcesBreakdownsBreakdown SourcesData CollectionsDashboards The challenge is that these concepts are typically introduced individually, ma...

Article

gs.addInfoMessage is not working on Declarative List Action in workspace view.

Hello All, I have created a simple List Action for the Hardware Asset workspace to update asset records on list view. Update is working as expected but info message is not appearing upon update. Any idea on this? Code: current.gl_account = 'test'; ...

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Dynatrace Event Connector

In the release notes of the latest Event Management Connectors there is a comment about Dynatrace now supporting Grail 3rd Gen APIs. But the Dynatrace connector is a push connector. How is ServiceNow using Dynatrace APIs in this case? Where can I ...

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Platform Analytics: Success Starts With the Business Question, Not the Dashboard

Many reporting projects begin with a request like, “We need a dashboard.” However, successful analytics initiatives start with a very different questions: What business decision are we trying to make? In my experience working with customers on report...

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Guidance on Tenant-Level Azure Cloud Discovery

Hi Everyone,I’m looking for guidance on configuring Azure Cloud Discovery at the tenant level. Is there a way to schedule discovery so it automatically enumerates all subscriptions and their resources (VNets, VMs, etc.) in a single run—using one Serv...

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Cloud Provisioning and Governance
Discovery
Orchestration (ITOM)

ServiceNow Provider Notifications: Configuring One-Click Approval in Microsoft Teams

OverviewProvider Notifications allow sending interactive notifications to approvers in Microsoft Teams when an approval is created. Approvers can approve or reject directly from Teams in a single click, without navigating to ServiceNow. Configuration...

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Resolved! Importing to the Docs tab in Project Workspace

Hello, We have upgraded our instance to Yokohama and are looking to move our Classic Project Workspace users to the new Next Experience Project Workspace. One of our users inquired about the possibility to import Word documents, PDFs, and other files...

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CMDBHealth Duplicate Job failing

Hello,I am looking to resolve duplicate/correctness scheduled jobs error. Status is incomplete when looking at the CMDB Health Metric Status.. Looking at the CMDB Health Processor Status, the CMDB_ci_hardware has been in "in progress" status.Looking ...

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Platform Recon 101: Learning About an Unfamiliar ServiceNow Instance Through Data Archaeology

Authors note - AI was used to generate significant portions of this document. It's Monday, and I'm fresh into a new ServiceNow developer role at a company that I have just joined. I'm given access to the development environment, handed a few assignme...

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Microsoft 365 Apps for enterprise (device) showing no usage or license consumption

We investigated why usage and license consumption metrics are not being generated for Microsoft 365 Apps for enterprise (device), while the same Microsoft 365 integration is successfully generating subscription and usage information for user-based pr...

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How to limit the content manager role to specific topics

I've reviewed the Employee Academy sessions but am running into a roadblock. We require the content manager to be scoped at the topic level. An HR Benefits content manager should not be able to checkout, edit, publish content on any other topic. I've...

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Decision table API

Hi All, I have a decision table with four inputs called category,location,Ticke id , category , location both are reference and ticket id is choice and i am using the below to get the answer var decision = new sn_dt.getDecisionTableAPI();decision.get...

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Resolved! Financials on strategic planning workspace for new lens with new planning items

Hi everyone,I'm facing an issue with the Financials tab in a custom Portfolio Plan.I have created a new Lens using custom planning items (TeamSpace1 Project, TeamSpace1 Demand, and Enhancement). So far, I have:Created the new planning tables and con...

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SLA Engine - a developer's perspective of the logic

What is the SLA Engine? What is it made up off? Is it really an Engine? All these questions and more are answered from the perspective of a developer working and supporting the SLA Engine. The SLA Engine is not actually a real SNC engine, although ...

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Service Level Management