The content you are looking for has been archived. View related content below.
What's changing? Beginning July 9, 2026, ServiceNow will begin rolling out third-party model providers as the default for out-of-the-box (OOTB) Now Assist skills and AI agents. The rollout is tied to individual store app release schedules, differe...
On the final evening of Knowledge 26, Idris Elba stepped behind a set of turntables at the Sphere in Las Vegas. Most people in the audience knew him as an Emmy nominated actor and, more recently, as a ServiceNow spokesperson. Fewer knew he's been ...
Rahul Tripathi is SVP & GM of the Service Operations Business Unit at ServiceNow, responsible for ITSM, ITOM, and CMDB/ServiceGraph. Previously he served as CPTO at Skytap and CTO at Nutanix. I've spent the better part of three decades building tec...
The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...
We wrote the book on Service Graph CMDB. Literally. If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...
Hi Team , Based on what condition we can show in report incident assign to which all groups ?
Both On-Perm and Cloud CI's are in scope for discovery. Only IT devices are in discovery scope and OT devices are not in scope. Below Sources available for Server Class:DiscoverySG-Azure Connector Integration API method to bring the Cloud CI'sManual...
The email attachments being sent by Outlook into ServiceNow are being renamed by ServiceNow to message.eml. Please assist to fix how ServiceNow is ingesting the email attachment so that it has the same subject title of the email.
I am facing an issue while calling an AI Agent from a Flow Designer flow.Errors [plugin: com.glide.utilities.flow_designer_genai_extensions name: AIAgentInstructionExecutor][plugin: com.glide.utilities.flow_designer_genai_extensions name: AIAgentInst...
Hey everyone, I'm Ryan, an engineer on ServiceNow's Forward Deployed Engineering team. We're a team of experts and builders who've gained deep AI deployment expertise at tier 1 technology companies and research labs. We're certified experts on the...
Hi, I want the proper documentation and interview questions related to ITSM and integration. If anyone has some material, please provide it to me. thank you
Hello, We're trying to use the Ansible Collection for SNOW; however, it appears that the change request role only allows "Emergency, Normal or Standard". Our SNOW team requires us to use something I believe to be custom, "Technology Change". Our use-...
Activated Now Assist in Virtual Agent and doing some tests. However No "End Conversation" or "End Chat" button" is visible on chatbot by default. Could not find any configuration to enable this. And how can Support information messages below be cust...
I am facing a strange issue with ITOM Discovery where specific devices are not being discovered during our automated schedules, but they discover perfectly via Quick Discovery.The Setup:Subnet Block: x.x.x.x/20Example Target IP: x.x.x.xMID Server: Us...
Hello, OOTB behavior - in the Platform Analytics Dashboards, the Data refresh - Scheduled Repetition a minimum allowed value is 10 minutes. Is there any way it can be set to lesser than 10 min?
Hello ,We have a requirement to display Announcements in the notification bell icon section of the Employee Center (ESC) Portal instead of the notifications.Could you please provide your suggestions or recommended approach for implementing this funct...
Is there a recommended way in Flow Designer to consolidate approvals by approver, so that if a manager owns multiple requested groups, they receive a single approval request listing all groups requiring their approval rather than one approval per gro...
Hello Everyone, I need some help understanding the behavior of reference field suggestions in ServiceNow.For example, we have an Assignment Group reference field. Previously, I frequently selected the group ServiceDesk_India, so the browser and refer...
Hi All,I am working on importing Operational Technology (OT) CI data into CMDB using Service Graph Connector (SGC) and IntegrationHub ETL.We are using the sg_ot_excel_staging template, and the standard fields are being imported successfully through t...
Everything you need to understand what's changing, discover what Collaborative Work Management offers, and decide when and how to make the move — all in one place. Rest Assured: Your access is not going away, and there is no forced cutover date. I...
We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the Community.
| Subject | Author | Posted |
|---|---|---|
| 31 seconds ago | ||
| 11m ago | ||
| 2 hours ago | ||
| 4 hours ago | ||
| 5 hours ago |