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Resolved! ServiceNow-to-ServiceNow Move – Full Instance Clone vs Data Migration

 Hello experts, We are assessing the best approach for moving an existing ServiceNow production instance to a newly provisioned, empty ServiceNow instance.The requirement is largely like-for-like, driven by a commercial/licensing change rather than p...

  • Question

planned end date modification

Hi team, can any one please suggest me, how to change the planned end date when the change status in scheduled in servicenow

  • Question

Open a Topic Automatically onclick of a button

Hi, We have a report an Incident button in our portal. When a user click on that button it should open the Virtual Agent with Report an Incident topic. we were able to Open VA on click of the button, but unable to start the topic automatically. Is th...

  • Question
  • Virtual Agent

PDI Reclaime

My instance was deleted, even though I had been using it over the past few days. In short, it was neither idle nor inactive. In fact, I even upgraded to the latest release two days ago. I would like to understand the reasons for this.

  • Question

ServiceNow Administration Fundamentals LabX Task Validation Issue

Hi All I had enrolled in ServiceNow Administration Fundamentals LabX course to practice SNOW Administration and improve my hands on skills. The first task was to create 2 users with given details, its been completed and validated, everything is good ...

  • Question

CAB Cutoff Validation for Normal Changes

Hi Team,I have a requirement related to CAB Date/Time (cab_date_time) on the Change Request table.ScopeApplicable only for Normal Changes.CAB meetings are conducted on:MondayThursday Business RequirementA cutoff time exists for adding changes to the ...

  • Question

CAB Date Restrictions and CAB Cutoff Validation for Normal Changes

Hi Team,I have a requirement on the Change Request [change_request] table for the CAB Date/Time (cab_date_time) field and would appreciate guidance on the recommended approach and complete implementation scripts.ScopeThis requirement applies only to ...

  • Question

CMDB Health - Orphan Remediation

Hi All,I'm looking into remediating several health issues with our CMDB.One significant issue is the number of Orphan Records on the estate, currently circa 50k+Will using remediation rules therefore generate 50k tasks, one per CI, or just one task?I...

  • Question

CMDB Health Dashboard: Scripted Audits to Identify Orphan CIs

Could you please provide assistance for this to identify orphan CI Where all CI status is installed and CI type is not empty and ownedby.active=false.All the CIS which match the above filter condition and where Owned By.Active=False and Owned By.Dorm...

  • Question

What triggers the bars to show up in the Gantt chart for a task?

I seem to have different task types like Project Tasks, Catalog Tasks, and Incidents where some show a bar on the Gantt chart  and some don't despite having dates in the same date range as the Gantt chart that's displayed. What are the requirements f...

  • Question

How to enable Update set button under Related Links in Form

Hi Team,Could you please help me how to enable Update set button under Related Links in Form, I wouldn't able to capture my changes without that, It woulb be helpful, if anyone provided the Workaround    Thanks,Naveenkumar A 

  • Question

The AI Resource Finder: Finding the Right Fit, Faster

What is the AI Resource Finder The AI Resource Finder is an AI-assisted staffing capability in the Resource Management Workspace (RMW) and Project Management Workspace (PWS) that recommends the best-fit resource for an unassigned resource assignment....

  • Article
  • Resource Finder
  • Resource Management
  • Resource Management Workspace
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