Enable one-tap editing for incidents on Mobile Agent

Hello,I want to let fulfillers change values of incidents fields on Mobile Agent by simply tapping the field, and not by selecting three dots -> Edit.Is there such an option? Can I configure one?Thanks

• Question
• Agent Mobile App
• Zurich

Can someone go over document templates?

I created one attached to my custom app scope however I do not see it.   I am expecting to see a ui action to generate the html from the fields on the record, but I do not see anything.    Someone please explain to me how this works.  Much Appreciati...

• Question

Unable to login to PDI

Hi , My instance is not opening and I am able to set the password. Even the phone where OTP is suppose to go is not valid. How i can get the instance back. I have created a incident at customer support but no response.https://dev208013.service-now.co...

• Question

Issue with Zurich Version

Below onChange Client script is working in yokohoma but not in zurich, can someone please help me to understand on what is the issue? function onChange(control, oldValue, newValue, isLoading) { if (isLoading || !newValue) return; va...

• Question

Request item order page approval details

Hi,I need to add the approver details on request summery page, once the service catalog request is submitted from ESC Portal request details(ex; REQ no, RITM no. Item, delivery date etc..) will be visible to the requester. in addition to that i want ...

• Question

Issue with workspace view

If I open incident table in service operation workspace, it is opening in ""SOW"" view, and If I open the same incident in CSM View it is opening in ""Workspace"" View. But here I want incident to get open in the "SOW" view only in CSM workspace also...

• Question

Display a banner message in SOW when the Incident caller is marked as VIP

When a user opens an incident ticket in the Service Operations Workspace, and when incident caller is VIP, a banner message should appear at the top of the incident form displaying:"ATTENTION: This is a VIP Caller." Please help me with this requireme...

• Question

Best practice for a dynamic progress tracker (chevrons) on a record form (Classic UI)?

I’m trying to replace a set of static chevrons on a record form with a dynamic progress tracker in the classic form UI (not Workspace).What I needA visual, chevron‑style progress indicator rendered directly on the record form.Each step should show on...

• Question
• classic
• formatter

Welcome to service now- List and Fiter

I have completed the List and filter activity still validation is shown as failed.  Can anyone help

• Question

Recommended for you Widget

in the "Recommended for you" everyone is seeing the same results on the widget because its pointing to employee profile; and we use the HR profile table In the "recommended for you" widget on the Portal, The similarity model used seems to be using th...

• Question
• Predictive Intelligence

AA

• Question

De duplication task is not creaed for same serial number

Hi Everyone,I am currently facing an issue with CMDB duplicate detection for the cmdb_ci_computer table and would appreciate your guidance.Identification Rule is configured as follows:Priority 1 → serial_numberPriority 2 → nameTwo CIs exist with the ...

• Question

Cloned Now Assist “Resolution Notes Generation” Skill Using OOB Skill Config Instead of Cloned one

Hello, I’m currently exploring the OOB Now Assist skill “Resolution Notes Generation” by cloning it. This skill contains a tool named “ShouldTriggerRecordAndKBLookup”, and I’m currently stuck at this point. As far as I understand, this tool checks th...

• Question

How to Import vCard Contacts to iCloud Securely?

Hi everyone, I have a vCard file with my contacts and want to upload it to my iCloud account so they sync across my Apple devices. What are the correct steps to do this properly?

• Question