breached incidents
I need to get a list of all breached incidents in my group's current incident queue
Forum Posts
Dynamic Data Binding Issue: Same Task Number on All Cards
Hey guys! I really wonder what I'm doing wrong, as I've followed this Youtube tutorial thoroughly. Watch from 5:27 to understand where my issue starts.I am trying to show information about specific tasks, but it doesn't matter which card I open up, t...
How to bypass SSO for new integration using oAuth?
The current instance has Okta SSO enabled. We are trying to enable a new integration using oAuth, but when the connection is happening SSO is getting triggered everytime.This is a third-party with no access to the SSO directory, is there a way to byp...
Rearrange the actions available for agents for a case
Hi Team, I want to rearrange the UI Action on the HR Agent Workspace, the buttons appear in the sequence [Assign to me, Start Work, Suspend, Save, Start Microsoft Teams Chat].Please let me know from where we can change it. Thanks,Prudhvi
Drag and drop attachments not working in Compose Email after Zurich upgrade
Hi everyone,After upgrading to Zurich (current build Patch 1) , we can no longer drag and drop files into the Compose Email window.We are getting the following error:Dropped file type is not supported Uploading the same file using the paperclip icon ...
What is meant by scripting in CSM module
In my company, they said I have to prepare csm scripting for a project interview, but I didn't get any materials to know about it. But I knew all the client-side scripting and server-side scripting including client scripts, br's, script includes and ...
Open Record "i" icon not working in Configurable Workspace
Hello-Attached is an example. Not much to show since when you hit the "i" icon, nothing happens The curious part is that for some tables it works and others it does not...so it's not a matter of records not being there, because they are. For exampl...
I want to restrict the popup message when someone exits the form without submitting it.
Here, when I fill in the form and then change my mind and exit without submitting it, an out-of-the-box popup appears.Now I need to restrict that,Kindly help me with the approach, Thanks in advance !
Resolved! Service Portal Catalog Client Script Issue
What we are trying to do is hide the u_internal_external field from external users. This script seems to work but the problem is that users who are internal are not seeing the field. Initially I though there was code error. The ! implies that user wh...
Performance Analytics Scripted KPI
Is it possible to utilize script to count the records on a table and display it in a dashboard? I'm talking about COUNT, not COUNT DISTINCT.
How to Increase the Width of the Search Bar in the List View?
Hi,I would like to increase the width of the search bar in the list view.For example, when I type “INC0000001” into the search box for the Incident Number column, I want the entire value to be visible without being cut off.Does anyone know how to adj...
Display Oldest New Incident Age in Trend Report
I have a Trend report that shows incidents in the New state based on their created date. I want to display an informational message indicating the age of the oldest incident in the New state. For example, if the oldest New incident has been open for ...
Inbound Email Action Not Triggered and not Copying sys_email Attachments into Import Set – Need Help
Hi Everyone,I’m working on an inbound email action to automate CyberArk datatable updates.The process is:User sends an email with an Excel templateMy inbound email script creates an import setAttachments from sys_email should be copied into the impor...
GlideAjax: Not able to access function inside script include
I have created a custom application and i am trying to do a GlideAjax, though onSubmit client script , to access a script include within the same scope. I put a debug statement each inside the 'initialize' and 'testfunction' which i am calling in my ...
question in Servicenow Ebonding integration
Hi Friends,I am trying to do Ebonding integration Snow to Snow with the Oauth2.0 type Authorization code. But when I click the Get OAuth Token in Rest Message I am getting below error. Here attached the Application registry which I have configured. P...
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