Hello.I have a catalog item that generates 2 tasks. Catalog item is submitted and task 1 generates. When task 1 closes, then task 2 generates.What I would like to do is when task 1 closes, copy ALL work notes from task 1, and add them to task 2.I onl...
Good morning, I have a flow that I have 6 tasks that are worked in parallel. There is a select question on each task that has 3 options, Yes, yes with comments and no with comments. the field names areapproved_by_opsapproved_by_it_infrastructureappr...
Hello Everyone, We are currently facing an issue where creating a catalog item redirects us to the REQ instead of the RITM. We need to change this redirection to RITM. We are using the ESC Portal on ServiceNow version Xanadu.Despite trying several so...
Hi,I have to hide some categories from Time Sheet Portal. I tried to make categories inactive from sys_choice.list but it is not hiding. RegardsSuman P.
Hi,CAB approval policy how to change,condition all of the CAB group users needs to update there response , if any one updated as rejected the group approval get rejected and move to default state.as per the requirement , if the 5 group members , 4 of...
Hello, to finish an ATF, i have to complete a smart assessment, but i can`t open the url in the same page so the atf can continue it`s process, what happens is that it will open the assessment in a new page if i use open workspace pageSo i used a Ste...
I want to open a specific URL in ATF to simulate the behavior when a user clicks on a link in an email.As a test, I tried to open the link using the "Click Component (Custom UI)" test step from "Preview Notification" in Notification as an Admin user,...
Hie everyone, so I've got a business rule set up so that when a certain condition happens a message is displayed, when i run a test on my user i see the message, but when i impersonate other users i cannot see the message
While attempting to set up the Copilot Connector with connection type 'Microsoft Entra ID OAuth using Certificate' following the MS KB here - ServiceNow - Connectors | Microsoft Learn I am running into an issue while configuring a new App Registry in...
Hello, I am attempting to produce a custom discovery process which obtains data through a REST API. The documentation via the link below is fairly helpful, but it assumed a single set of authentication credentials are provided with each API call. In...
Is there a way to see how many people are using a dashboard under platform-analytics-workspace/dashboards?
Hello - This might be an old question, but trying to get some answers or is there any workarounds for this. I am trying to keep the common library of functions in one place, and want to use inside my custom UI step config definitions, instead maintai...
Hello Community,I want to display the customized field on RITM table need to be visible for the end user from SPhow to achieve this in ServiceNow. for reference I'm sharing the screen shotsPlease help me with this and thank you in advance.
Hi Experts. Currently my approval emails opens in native UI when user click to review the record from email links. How can i configure the links to open SOW instead.
I have created a System definition -> Script Include to evaluate the column value (type = conditions). when the condition satisfies, the script fetches the display value and disabled = true/false. This case needs to be executed/call from the Service ...
