Hello Everyone, How can you make a certain field invisible and not mandatory? There is a UI policy set to where if urgent request is 'Yes'Need by Date and Approving Deputy Director is mandatory and visible. But in a catalog item view in the Service P...
Hi Community,I have come across a weird issue. I am working on use case to import data from MySQL to ServiceNow using a JDBC data source. I have created 5 data sources (one for each table of MySQL). The next step is to map all the loaded data into on...
Hi everyone, question regarding a bcm implementation.Should records created for a BIA Analysis (such as timeframes, tier recoveries, impact categories, bia templates, etc) should be under BCM scopes (i.e. GRC: Business Impact, GRC: Business Continuit...
Hi,I want to create a metric for reporting on Case State Duration, but while defining the metric for the Customer Case and Technical Case tables, I’m unable to select the table values.Is there a way to enable metric definition for these tables?
I want to make one ui action and preview the notification.Currently there is already a button but it works for the notification that has been sent.
Hello-Attached is an example. Not much to show since when you hit the "i" icon, nothing happens The curious part is that for some tables it works and others it does not...so it's not a matter of records not being there, because they are. For exampl...
Hello, Is there a away to configure PA dashboard elements that have dynamic filters like "one of my groups" and dot walk filters to update real time or is there a way to configure certain dashboards to refresh every minute?
Hi All, There is issue encountered please help to solve it.We have Service Catalog two variable sets . when a new request submitted via using this service catalog , variable sets are not visible on SC_TASK but it is visible on RITM.I have checked at ...
I am trying to copy an email from the sys_email table to a new record with a new target, and have the emails appear in the right order in the activity feed of the new record. The use case is we have teams working in different spaces (scoped app and i...
Exploring the Future of Automation with AI Agents in ServiceNow! What are AI Agents in ServiceNow?AI Agents are intelligent, autonomous components that can analyze data, make contextual decisions, and take actions — all within the Now Platform. The...
Hi,I have created an Indexed Source for the Task table because I'm attempting to enable search for Incidents and Requests from the Service Portal. This is my Indexed Source: I created the Search Source and linked it to the Search Profile and it is ...
Hi,I want to show all the attachment of parent case on portalBelow code is not workingScript include:var att = new GlideRecord("sys_attachment"); att.addQuery("table_sys_id", taskGR.parent); att.query(); ...
I have tried AI, but I can't get those instructions to work. (Document ID) is not available.
I have a business rule which updates the values in a particular table (let's say Table A) after a record is inserted in the same table. I have a before insert which calculates and sets the value. I have an after update which recalculates if values ar...
I have a (IMO) fairly simple If action comparison that doesn't seem to be working. It is basically checking to see if a catalog variable is not empty, and if it is unequal to another catalog variable. The catalog variables are both reference fields...
