HiSo while creating hr case we have Verify the employee requesting this case page where we enter user name so My user name is Test HR Agent so if i enter Test it is not showing the user to select(it is showing no results found) if i search *hr agent ...
We have a requirement wherein we want to add the value of comments/worknotes from RIDAC tables on 'default status reports' template in Project Workspace. We edited the template and have added the columns for worknote and additional commentsWe are abl...
Hi community,How can we configure OOB Terms and Conditions on EC portal?Regards
Hi, I have a requirement where I have to create an integration between servicenow FREQ record with an excel attachment & all fields of the excel attachment file should map with SAP finance(R2R)record.How I can achieve this requirement?Please share an...
on workspace list view users can select multiple records using the multi-row selector and click the Edit option to perform a bulk update. Currently, the bulk edit dialog displays around 7-8 fields.Admins should continue to see and update all availabl...
Hello, We have tried to change the default font size/font colour/font to helvetica via a dictionary entry on the article body field of our knowledge articles. I find this advice from previous posts on here. It all seemed to be fine but what it has do...
A dashboard is configured and accessed from CSM Workspace.When users click on a dashboard report record, the record opens in the Native UI instead of remaining within the Workspace experience.This behavior occurs when Next Experience is turned OFF.W...
Hi, im trying to add Edit related list action button in SOW on sys_user_grmember related list that on sys_user_group record. Can anyone help and share the configuration and the script?
Our PDI dev432286 is used for AtlasXT integration testing. Can it be kept active past the Oct 16 reclamation date?
Click on Refresh many times, nothing happens, Please help
Hello,In service now, in the Industrial Workspace, for OT change requests, I have to update the wording from "Operational Technology Incidents" to "Incidents Caused by Change." There is a screen shot below of where I need to make the change. I thou...
Hello,The screen shot below is of the description on a form in the service portal. I want the entire wording to be on one line or to put the link on the second line. I do not know how to achieve this. The text has to be verdana, bold, 14 point fon...
We have ITSM Pro and I am working with Virtual Agent. I have it about where we want it for Catalog Items, but I noticed we have most items that present like "New Monitor" and allow you to fill them out within the agent chat by clicking "Request this...
Hello We have some code that dynamically creates and adds the necessary(?) parameters to a RESTMessageV2 objects. This includes an oauth2 authentication profile. The problem is that when executes the REST request no authentication data is added to th...
I am trying to connect to an instance that has MFA enabled so basic auth will not work so I try Oauth instead but I get thgis error message:unauthorized_client: The client credentials provided (those of the service you are using) are either not valid...
