For some reason I am not able to customize the "Customer information" tab under the customer_account table in the CSM workspace.The UI builder will just not let me and all i need is hide some widgets.How can i do so? Thank you
GIVEN a Dispatcher is on the Schedule/Calendar view. * WHEN an unassigned WOT is dragged and dropped onto an agent's calendar. * THEN the WOT's Assigned to and Scheduled start/end times must automatically update. * AND the system must enforce a Confl...
Hai All,I have the business requirement that, when the user clicked on the chat bot virtual agent,i want to populate the welcome message as (Hallo {user name}) ,and open tickets as well. please suggest me how can I Change it .Please help Me on this.e...
Hi Community, I have a flow in ServiceNow that automatically creates a Case when an inbound email is received from customer. My requirement is:After the case is created, the support team should be able to open the case and reply back to the customer ...
I'm creating a new Catalog Builder template for the first time, but when I try to select a Topic, it says "no content available". I have full access to Topics and Taxonomies when editing Catalog Items directly. Are there any tips or tricks to get ...
On the RITM table in list view, a VIP tag shows next to the name on the requested for field if the user is a VIP. The sc_task table doesn't have a requested for field, so we need to dot walk the requested for field from the RITM table, but when we do...
Hi All, There is a variable 'support group' which is a select box type with group names and I want to populate assignment group in RITM with the support group selected. How to achieve since Assignment group is a reference field and Support group is a...
“I have the script below that creates an Excel file and attaches it to an Incident. How can I place the last three cells (Test 7, Test 8, Test 9) under the Test6 cell? Just like in the picture.” var rows_data = "";var columns_of_excel = "<?xml versi...
I have a requirement to duplicate a customer service case along with all its variables in variable editor.Suppose a case is created and when analyst make field Private(custom field) as true, then a duplicate case should get created and assigned to S...
Hi All,I have variable in my catalog item which is single line text and it input value contains url and in email notification I want to use that input as hyperlink for the word URL.Sample:Thank you!!
Hi all, I’m trying to configure an OAuth 2.0 client_credentials-based integration on my personal developer instance (PDI). GoalUse grant_type=client_credentials to obtain an access token from my PDI and then call the Table API (/api/now/table/*) from...
Hi, I hope someone can help me with my question.I created catalog item (record producer type) the business wants to give the submitter access to edit their request after submitting (more so update some fields where their answer at the time they submi...
Hello ServiceNow Community,I am submitting my entry for the Build With Build Agent Challenge. I created an application called Automated Reminder and Greeting Scheduler using the ServiceNow Build Agent. The purpose of this app is to help users automat...
Hello ServiceNow Community,I am submitting my entry for the Build With Build Agent Challenge. I created an application called Automated Reminder and Greeting Scheduler using the ServiceNow Build Agent. The purpose of this app is to help users automat...
I'm attempting to utilize this API for sending both text messages and attachments to the chat.https://www.servicenow.com/docs/bundle/zurich-api-reference/page/integrate/inbound-rest/concept/bot-api.html#title_bot-POST-integrationI'm able to send text...
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