I have onChange client script to call 2 fields using script include based on field "Region".If I select "Region", then location1 and location2 populates correctly and then I save the form.But if I select "Region", then both location value populate co...
Even after the knowledge article’s Valid To date has been passed, the article is still visible to all users in the global search(Native UI). The workflow state of this article is still published, and valid to date is passed
Hi Team, Could you please help me regarding my requirement to HIDE Resolve Option from State field in Incident List View.
We want transition from New Call to Interaction, I dont have any idea about anything any help would be grateful
Hi Community,I’m working on a Service Catalog Date/Time variable validation and would like confirmation or suggestions for improvement.Variable DetailsVariable name: time_to_send_out_commsVariable type: Date/TimeUsed on: Service Request (SR)Business ...
Hi,I am facing an issue with displaying catalog variables from the RITM on the corresponding SCTASK.Currently, we have a common Flow Designer flow that is attached to multiple catalog items. Each catalog item has its own set of variables. When a user...
I am trying to identify the source of a specific piece of code on the state field of the pm_project_task table and replicate its functionality for the List View. But not able to find the appropriate existing script, any help is greatly appreciated. O...
In my instance, I'm trying to build a database view to view ‘Key Software Models’ in ServiceNow. The definition of a 'Key Software Model' is:Version: Major (i.e. has no parent) but could be discovered on a minor version.Discovered on server: Non-disp...
function onChange(control, oldValue, newValue, isLoading) { if (isLoading) { return; } hideAll(); // Approval Matrix if (newValue === "approval_matrix_modification") { g_form.setDisplay("name_of_approval_matrix", true); g_form.setDispla...
HI All I will get an value in the last logged in user field in computer table I need to trim that and need to check the same in user_id in the user table. Example value is: abc@example.com. ABC is the user id value or RF ID in user table. If the valu...
Hi All, I have a field called logged in user in computer table which is updated through discovery as an email id not as an user id. We are copying the email id and trimming the same user id within servicenow and comparing with sys_user table and copy...
We have a requirement to record a Distrubution List on P1 and P2 Incidents and would need to understand what is the best way to implement this.Automated emails need to be sent to the Distrubution list from ServiceNow
Hi Team when ever we are reopening the incident can any one please help me on this requriement Enable Mandatory capture of reason in Work Notes when an incident is reopened. request is to ensure that whenever an incident is moved from Resolved to ...
We have a requirement and I want to check with you about what is the best way of doing it. We have different users who have access to different dashboards. Everything is associated with SOW.Agent 1 has access to Dashboard 1Agent 2 has access to Dashb...
Hello Community, I am currently working on a Customer Service Management (CSM) implementation. We have created a custom portal for end users where they can create cases, read cases, and perform other related actions. We are also using the Now Mobile ...
