Employee Center

The new ServiceNow standard, multi-department, dynamic portal for service delivery and employee engagement.

Read the December 2025 enhancements Explore EC Product Docs

Hot Topics

December 2025 enhancements to Employee Center (Pro)
blog

December 2025 enhancements to Employee Center (Pro)

We are excited to announ...

SmritiGupta
It's go time. The 2026 Best Employee Experience Contest is officially op...
blog

It's go time. The 2026 Best Employee Experience Contest is officially op...

Jessica Chen
Announcing the 2026 Best Employee Experience Contest 🚀
blog

Announcing the 2026 Best Employee Experience Contest 🚀

The 2026 Best Employee E...

Pooja Gupta1
Winners of the 2025 Best Employee Portal Contest (BEPC)!
Article

Winners of the 2025 Best Employee Portal Contest (BEPC)!

ServiceNow is excited to...

Pooja Gupta1
ServiceNow Employee Center Confidential Roadmap Webinars: Upcoming Sessi...
Article

ServiceNow Employee Center Confidential Roadmap Webinars: Upcoming Sessi...

SmritiGupta
Now Mobile Application
Article

Now Mobile Application

ServiceNow Now Mobile Application This page is your one-stop solution for ever...

SmritiGupta
Employee Experience Academy: Upcoming & Past Sessions
Article

Employee Experience Academy: Upcoming & Past Sessions

Employee Experience Acad...

Pooja Gupta1
Employee Experience Office Hours
Article

Employee Experience Office Hours

Employee Experience Office Hours is a series of dedi...

SmritiGupta
July 2025 enhancements to Employee Center (Pro)
blog

July 2025 enhancements to Employee Center (Pro)

We are excited to announ...

SmritiGupta

Getting Started

Employee Center Introduction

Set up Employee Center (Pro) with Demo Data

Value Outcomes for Employee Center

Deployment Journeys

Roadmap & Resources for Employee Center Migration

Setting up for Success

FAQ

Browse and Search Experience

Features that make it easy for employees to find content and get help

Curated experiences

Taxonomy and Dynamic topic pages

Mega Menu Configurations

Guide Self Service in Employee Center

Integrated Experience and Service Feedback (Employee Center Pro)

AI Search

Publish Content Recommendation

External Search connector (Employee Center Pro)

User Experience Analytics

Task Management and Integration

Features that enhance employee productivity and drive portal consolidation

Notifications

My active items

Approvals hub (Employee Center Pro)

Enhanced Requests Page Experience

App Launcher (Employee Center Pro)

My profile and Org chart

Manager Hub (Employee Center Pro)

Appointment Booking

Employee Communications (Employee Center Pro)

Features that help inform and engage your employees

Content experiences and publishing

Employee News

Dynamic Topic Microsites

Content Governance

Campaigns & Content Analytics

Omni-channel Experiences

Channels for creating a unified, omni-channel experience

Browser Extension for Employee Center

Employee Center Pro Kiosk

Now Mobile

Virtual Agent

Microsoft 365 integrations

Zoom integrations

Digital End User Experience

On Demand Events

Employee Experience Academy: Upcoming & Past Sessions
Article

Employee Experience Academy: Upcoming & Past Sessions

Employee Experience Acad...

Pooja Gupta1
Employee Experience Office Hours
Article

Employee Experience Office Hours

Employee Experience Office Hours is a series of dedi...

SmritiGupta
ServiceNow Employee Center: Employee Communications Office Hours
Article

ServiceNow Employee Center: Employee Communications Office Hours

SmritiGupta
ServiceNow Employee Center Confidential Roadmap Webinars: Upcoming Sessi...
Article

ServiceNow Employee Center Confidential Roadmap Webinars: Upcoming Sessi...

SmritiGupta
ServiceNow Employee Center Confidential Roadmap Webinars: Upcoming Sessi...
Article

ServiceNow Employee Center Confidential Roadmap Webinars: Upcoming Sessi...

SmritiGupta

Resources

December 2025 Release blog

What's new in Zurich for Employee Center

Employee Center Past Release Highlights

ServiceNow University: Employee Center Introduction

ServiceNow University: Employee Center Essentials

ServiceNow University: Introduction to Content Authoring

ServiceNow University: User Experience for ServiceNow

ServiceNow University: Service Portal Fundamentals

EX Platform for Modern Intranet Special Interest Group (SIG)

Store

Experience Design resources for Employee Center

Employee Center Component and Styles Figma Files

Employee Center Template Figma Files

Activity in Employee Center

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Featured Winners of the 2025 Best Employee Portal Contest (BEPC)!

ServiceNow is excited to share the list of finalists for our 2025 Best Employee Portal Contest!! The quality of all the submissions this year exceeded our expectations - the judges and executive sponsors were blown away by every contestant's de...

Article

ServiceNow calls pages and widgets with both incidents and requests - requests?

I come from an environment where we try to stay out of the box as much as possible and people have a hard time knowing the difference between incidents and requests. Tell me why on the portal and employee service center do they call any pages/widget...

Question

ServiceNow - images in the 'employee center' download instead of preview

Hi all, When you click on an image that is part of an incident via the employee central portal, the images downloads to your device.However, when you do the same from the 'backend', there is a preview of the image.This preview is a better user experi...

Question

ESC Portal Topic Search not returning results

Hey all, I'm running into an issue with the Employee Service Center > Topic Search Resources search tool. We have a topic set up for our Knowledge Articles, and the are showing up on the Topic Page. However, when I try to use the "Search resources" s...

Question

How to change the text for Search bar placeholder in Faceted Search Widget

You can change the search box text on the search widget where AI is enabled (i.e. ctrl + right click > instance options) by changing the “placeholder” field. However, if you would like to include a dynamic value such as current logged on use...

Article

Enhanced Knowledge Article Editing

I am looking for more details around the Enhanced Knowledge Article Editing feature that will be deployed in December 2025. ,

Question

Search results count differs from actual visible records due to security – UX concern

Hi everyone,I’d like to better understand the reasoning behind the following OOTB behavior related to search results and security.When users perform a search, the total number of results displayed can differ from the actual number of records they can...

Question

Content Experiences and Publishing

Feature Demo Academy Session How Content Experiences and Content Publishing can enable you to communicate the right message to the appropriate audience Create and publish content as part of a campaign (Demo -> 32:10 - 50:35) For other fe...

Article

Notifications for Employee Center

Academy Session Overview of Notifications functionality (5:10 - 18:50)Demo of Front-end Experience (19:10 - 23:44)Admin configurations (23:55 - 30:35)Demo - how to configure notifications (30:40 - 47:05) Introduction We’re excited to introduce t...

Article

How to Make Attribute like Location , Bio as read only in the User Profile from the ESC portal

Hi All, In Employee center . My Profile details should not be editable by users.The fields location and Bio shouldn't be editable. Solution:Create a ACL for the sys_user.location.For the Bio field:Create a ACL for the live_profile.short_description.B...

Question

Content library - Rich Content - News Editor doesnt display any blocks - items

Hi,After a new install of a PDI instance based on Zurich with latest patch level, the Rich Content editor doesnt work anymore. Every time when i want to open an existing item or a new item what i have created, i getting a blanc page. I have at least ...

Question

Is there any way to change the appearance of the Knowledg icone in AI search employee center

Is there any way to change the appearance of the Knowledg icone in AI search employee centerThe icone is appearing for knowledge articles. See attached image

Question

Create New Additional Widget for Rich Content Pages

Add additional Widget for Rich Content pages. Currently, we are only limited to one Widget type (refer to screenshot, Is there any option to add new widgets in the dropdown when a specific page is selected? Thanks,Prudhvi

Question

How to setup a dynamically generated sitemap by using the ServiceNow Sitemap Generator?

One of our knowledgebases is available for the general public.A small number of the knowledge articles in this knowledgebase are being indexed by Google (and other search engines) so we want to improve that so our audience can find all our public ava...

Question

How to add Field Name infront of Field Value in Secondary Display Fields in My Request Widget ESC

How to add Field Name infront of Field Value in Secondary Display Fields in My Request Widget ESC Requested For: ABCUpdated: 07/10/111

Question

Employee Center Menu is no longer visible on top navigation bar after upgrading the plugin

Hi, We have upgraded employee center to 39.0.8 and SN instance to Zurich. After upgrades, we no longer see the top navigation bar. I see that top and side style navigation bars are introduced, I have changed ours to top, still the navigation menu and...

Question

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Employee Center

Hot Topics

December 2025 enhancements to Employee Center (Pro)

SmritiGupta

It's go time. The 2026 Best Employee Experience Contest is officially op...

Jessica Chen

Announcing the 2026 Best Employee Experience Contest 🚀

Pooja Gupta1

Winners of the 2025 Best Employee Portal Contest (BEPC)!

Pooja Gupta1

ServiceNow Employee Center Confidential Roadmap Webinars: Upcoming Sessi...

SmritiGupta

Now Mobile Application

SmritiGupta

Employee Experience Academy: Upcoming & Past Sessions

Pooja Gupta1

Employee Experience Office Hours

SmritiGupta

July 2025 enhancements to Employee Center (Pro)

SmritiGupta

Getting Started

Employee Center Introduction

Set up Employee Center (Pro) with Demo Data

Value Outcomes for Employee Center

Deployment Journeys

Roadmap & Resources for Employee Center Migration

Setting up for Success

FAQ

Browse and Search Experience

Curated experiences

Mega Menu Configurations

Guide Self Service in Employee Center

Integrated Experience and Service Feedback (Employee Center Pro)

AI Search

Publish Content Recommendation

External Search connector (Employee Center Pro)

User Experience Analytics

Task Management and Integration

Notifications

My active items

Approvals hub (Employee Center Pro)

Enhanced Requests Page Experience

App Launcher (Employee Center Pro)

My profile and Org chart

Manager Hub (Employee Center Pro)

Appointment Booking

Employee Communications (Employee Center Pro)

Content experiences and publishing

Employee News

Dynamic Topic Microsites

Content Governance

Campaigns & Content Analytics

Omni-channel Experiences

Browser Extension for Employee Center

Employee Center Pro Kiosk

Now Mobile

Virtual Agent

Microsoft 365 integrations

Zoom integrations

Digital End User Experience

On Demand Events

Employee Experience Academy: Upcoming & Past Sessions

Pooja Gupta1

Employee Experience Office Hours

SmritiGupta

ServiceNow Employee Center: Employee Communications Office Hours

SmritiGupta

ServiceNow Employee Center Confidential Roadmap Webinars: Upcoming Sessi...

SmritiGupta

ServiceNow Employee Center Confidential Roadmap Webinars: Upcoming Sessi...

SmritiGupta

Resources

December 2025 Release blog

What's new in Zurich for Employee Center

Employee Center Past Release Highlights

ServiceNow University: Employee Center Introduction

ServiceNow University: Employee Center Essentials

ServiceNow University: Introduction to Content Authoring

ServiceNow University: User Experience for ServiceNow

ServiceNow University: Service Portal Fundamentals