I am trying to use the Hardware Inventory Stock Order catalog item in a test environment. I have generated the "Source Request Items" catalog task, however when I use "Source request" in the Hardware Asset Workspace to fulfill the request, the Vendor...
Hello! I am testing out the Hardware Inventory Stock Order catalog item. I submitted a test order and it skipped approvals (since we haven't configured the flow to have any approvals yet). But now the flow is stuck in the flow at step 2, waiting for ...
Hi everyone, I need some help understanding and implementing a specific requirement related to hardware assets and CI creation. Our requirement is that when we receive hardware from a Purchase Order, the system should create only the hardware asset r...
We recently uninstalled the Hardware Asset Management (HAM) plugin in our ServiceNow instance. Prior to uninstalling, there were system properties controlling the mandatory behavior of the Asset Action field during Incident resolution.After uninstall...
how to create chart report with clickable in servucenow workspace ui builder I have report created but when I click the report it should take me to the records in workspsce But the record is not available in workspace it's a custom please help how ca...
Hi All,One of CI's (IP Router) 'Install status' has been updated to retired but this is not updating the Asset's state.I have checked following things but could not able to identify the issue, can some one please provide the solution. 1. No code chan...
Hello Community! I have a customer with a somewhat unique requirement: they order all of their hardware from one vendor. The vendor supplies a running list of all orders (set up as a scheduled import), including device type, serial number and asset t...
what is the Difference between HAM and Ham Pro in ServiceNow. what is the advantage of implementing HAM Pro ....
We have recently started managing consumable-type assets.However, I’m not sure how to handle the assignment history.For example: on date xx I assigned a consumable asset to user A; on date yy I assign another asset of the same model to the same user....
Is it possible to use a handheld scanner to do an asset audit in HAMPro? (Zebra, etc)
Hi. I have a lot of assets need to be moved to another model category 'P' from 'C' to make asset can be used in HAM. So I've found an alternative that using parent model category,I'm considering to specify model category 'P' as parent of model catego...
Hi all, My scenario is not about procuring a laptop (asset in general) asked via catalog item by some internal users.Differently my scenario involves the massive import of assets and then the management of the shipment of the single asset to the exte...
Hello,I am working on my HAM Simulator and am stuck on Create bulk stock order and need some help. I have turned this upside down and cannot figure out what I am doing wrong. I have triple checked spelling and steps along with the user being used. I ...
I've followed the instructions/suggestions in the training materials, searching documentation on ServiceNow site and through the community and while all suggest very similar/same steps, mine continues to fail. I've logged out then back in, basically...
Hello Team, This UI action is not working in workspace. It is only working in Native UI. Do we need to explicitly add any code in the workspace part. When clicked in the workspace, it is not doing anything. @
