Hi, I'm trying to enable Agent assist in sc_req_item table in our instance for Service operation workspace. I tried the ff found in the community but to no avail. Can you help? Actions done: Created an agent assist in the contextual side panel.Creat...
When I am trying to make a field (type- reference) mandatory and read-only, I am not able to do it. It is only possible if I change the mandatory action to leave alone.Never I have seen this behaviour, why is it not working.The below screenshots sho...
Hi All! I have created an HR task with Hr task Type: Catalog Item. I have created a record producer and linked it to that new HR task with optional field = true, which gives it the 'Skip' link. The issue is the skip link seems to be getting overridde...
Hi SN Community, I would like to consult if anyone has done SuccessFactors Integration specifically on bringing in data about the picklist for fields that are dropdowns in SF?How did you go about the table structure?The intention is to create record ...
Hi, I have some group, where they have roles starts with sn_hr, but for the roles Assignable by field is empty. But still the managers are unable to edit the groups. Can some one help how to fix this. Checked ACLs, but didn't find anything
This is how I currently see the HR Agent Workspace. Why I can't see the Inbox if AWA Queue is already configured?
What is the purpose of COE in HR Service Delivery?Why do we need a COE based architecture and rather not have a structure without COE where in I have a case created on General Case table and categorized based on Topic Category and Topic Detail(refer ...
Hi,Can we have a single notification for the whole HR COEs when additional comments are added? Currently, notifications are configured for each COE as per OOB settings.For example, if an HR Talent Management case is created and the assignment group i...
I've built out a new JA plan with tasks to be part of our existing lifecycle event. When I create a new lifecyle event the JA task and the stage the task is under are created with a state of Draft. Do I need to create a flow to have them in the Read...
Hello All, I have query in 1 form which is built through the catalog item builder. It is simple form for probationary review and when we are trying to submit the form the HR case state is marked as close complete post submission of the form. This fo...
We are trying to integrate ServiceNow with SuccessFactors using SuccessFactor spoke v4.0.1 (https://docs.servicenow.com/bundle/tokyo-application-development/page/administer/integrationhub-store-spokes/task/setup-successfactors.html). In order to setu...
Hello, I'm integrating with SuccessFactors via HRSD Plugin(not SuccessFactors spoke), Can you help me on configuration part where i need to configure end point url and authentication set up. Thank you.
Hi Team, I have to modify announcement, quick links, Frequently used apps in HR work space. I followed https://www.servicenow.com/community/hrsd-articles/quicklinks-announcement-myfrequently-used-apps-configurations-on/ta-p/2713782But iam failing so...
Hi All, We found an issue where in the service portal if you open any one of your tickets under My tickets menu, the User icon is overlapping and text is not visible due to that. Can someone provide your expertise over here? Thank you in Advance!!!M...
Hello,I need to automatically create three tasks every time a certain case is submitted. I have created the service with the fulfillment type of Service Activity. Then in the Service Activities related list tab, I added three activities with Task as ...
