Hi Everyone,I have a requirement to display the Reply, Reply All buttons that appear in the activity stream above the email message to prevent the user to scroll a longer email for these buttons, Can anyone suggest how can I make this change?Thanks i...
Hi all,I have a requirement where I need clickable link in the comments section of HRcase.I tried below but its not working.Could some one please help here.var gr = new GlideRecord('sn_hr_core_case');gr.addQuery('number','HRC989999');gr.query();if(gr...
Lately, I came across this table while I was looking into a ootb script include, does anyone know the purpose of this table?
Hi All, Can anyone please help me to retrieve below soap response which contains binary data(i am not sure if this is binary or not but in the response it is mentioned as content transfer encoded is binary) of an attachment. --uuid: test sysidContent...
Hiwe have a requirement where HR tasks with task "type =Internal task" should not be visible in portal in to-dos section in HR case in the portalwe have to achieve this by ACL configuration, I have added the "hr task type is not internal task " in al...
Iam facing weird issue, I have ui policy to make variable is not mandatory in HR Agent workspace and its working fine but when you change your language to Chinese its showing mandatory.Is there any one who came across similar type of problems?
Has anyone implemented the Form I-9 & E-Verify integration with ServiceNow? Looking for reviews, feedback, lessons learned, barriers, etc. Thank you!
I have a report that shows knowledge updated on a monthly basis. Just wondering if retirements are considered updates?
Hi Everyone, We're using the HR Benefit Plan list (sn_hr_core_benefit_provider) and andsince we have knowledge articles existing for the listed benefits, we'd like the links in the list to redirect to the selected article - has anyone tried this sol...
Hi Everyone, We're using the HR Benefit Plans list (sn_hr_core_benefit_provider), but for some benefits employees would need to download and complete forms (e.g. to agree for salary deductions) - is it possible to add attachments to records in this t...
Hi Team, We are working on employee relations cases where in related list - Case Participated we can set Subject of allegations and subject of allegation user should not be able to view that case. Do we have anything OOTB to implement like this. Rega...
Is there any way to hide or disable Response Template and Fulfillment Instructions on the sidebar of HR Agent workspace (configurable)?
login to HR agent workspace and create new HR ER case , below pop warning comes up " The involved party is not associated with the specified case" need to stop this pop-up any idea? thanks,Chaithra
Hi, I am reviewing OOTB pre configured Virtual Agent topics.In the Docs, the VA topic of General HR Inquiry was depricated and no longer available as a predifined topic.Do you know the reason of this?Is there any altenative topic released? It was t...
Hello @Susan Britt, @Ankur Bawiskar , @Uncle Rob , I am encountering an issue with our Workday integration when fetching Job Profiles. We are utilizing out-of-the-box (OOB) flows, specifically "Get Job Profiles" and "Get Job Profile Service."Upon run...
