Moving Incident subcategory value to new problem record from create problem ui action?

KM SN · ‎11-08-2023

When i click on create problem in form context menu new problem is going to create and it will redirect to problem while it is creating problem some field values were transferring from incident to problem along with them i also want to transfer sub category too but i didn't find a clue over here to do so.

Pls let me have your suggestions????

Dr Atul G- LNG · ‎11-08-2023

Hi @KM SN

Best practices says:

1). Do i need to take the choices from incident ?

Atul: Yes. Easy to maintain.

2). Do i need to alter the subcategory choice values of problem as incident?

Atul: Yes. that make them identical.

Give a try in PDI before update in actual instance.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

Dr Atul G- LNG · ‎11-08-2023

Hi @KM SN

Please check the Problem properties :

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

KM SN · ‎11-08-2023

Hey Athul , I didn't expected reply from you ... Thanks for reply.

It is clear from properties and you can check here.

Dr Atul G- LNG · ‎11-08-2023

hahahhaha @KM SN common mate. We are learning and Growing Together.

BTW, I am taking this as complement :-p.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

KM SN · ‎11-08-2023

I do definitely!!

There in properties required field( i.e subcategory) is there still value not populating over problem when i created through create problem from incident context menu.