The parent is closed however the child is closed.

BheemavarapuTej
Tera Expert

‎11-07-2023 09:14 PM

The parent is closed however the child is closed.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-08-2023 04:25 AM

Hi @BheemavarapuTej 

 

Could you please explain more, the exact problem you are facing? 

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Ankur Bawiskar
Tera Patron
Tera Patron

‎11-08-2023 05:53 AM

@BheemavarapuTej 

Your question is not framed properly.

Are you saying parent is closed but child was still open? OR it's vice-versa

You are referring to which table here? incident, HR case, CSM Case etc?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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