Predictive Intelligence - Lower Number of Predictions than Expected

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03-08-2024 08:44 AM
Hi All,
My team has just implemented PI for reassigning assignment group based on short description. The records we're targeting are incidents and requests created from 2 specific much-used catalog items. We've specified a confidence level of 70%. Over the last few days, out of thousands of records created, we've only had a very small number reassigned by PI.
Have others seen a similar result and what would your thoughts be?
Thanks!
Paula.
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Predictive Intelligence
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